Robertson Optometry

I experienced a humiliating visit this afternoon while looking at eye glass frames. Over the years I have always gone to Robertson Optical to look at frames but have never ended up choosing the right frames for me at Robertson. When the staff member found out I didnt purchase from them in the past she said Oh so you got our help and then went somewhere else to buy glasses. Her comment was very unprofessional and inappropriate. As a customer I have the right to go to as many places as I choose to find my glasses and I will not be going back to Robertson Optical. The receptionist was helpful and respectful.
Sep 24th, 2023

Krisata and Jeanette are outstanding! They take the time to make you feel important and valued. Bend over backwards to accomodate your needs. Jeanette is extremely knowledgeable friendly and warm. I was at a different optician in ladner and always felt like a new customer each time I went in and I was there for 5 years. I switched to Robertson and so pleased that I did. Friendly, warm and inviting. Not to mention quality products. Thank you Krista and Jeanette
Jun 25th, 2023

I have been a customer at Robertson Optical for over 10 years. I have had multiple eye exams done with them, purchased lenses, a years supply of contact lenses on multiple occasions, so I have given them a good amount of business. I had a contact lens fitting done there a few years back (eye scan done with a machine to determine characteristics of the eyes to ascertain which contact lenses are the most suitable). At that time, they just recommended a particular contact lens which are daily use only. I have now started using monthly use contact lenses instead, and due to some comfort issues, I wanted to determine if the ones Ive been using are the best suited for my eyes or if there are better choices available. Contact lenses have specific base curve and diameter properties and must be chosen based on the base curve and diameter of ones eyes. The base curve and diameter of ones eyes is information that is typically specified on a contact lens prescription, but when I had the test done, I was not given this information. I phoned in this week and explained the situation and the information I was looking for, and got attitude right off the bat, they seemed to think I was just going to buy the contacts I needed online and did not want to help. She was not interested in listening to me, kept interrupting, and when I asked if she could find my results in the system from the test Id originally had done in order to give me the information I was looking for, she didnt want to bother herself to do that and instead wanted me to come back in and pay for another test! I told her straight up that she was not being helpful and that her attitude was not acceptable but she does not care about feedback and providing good customer service. The most ridiculous part of all this is that the information I was asking for is information I should have been given WHEN I ORIGINALLY HAD THE TEST DONE!! The only thing they gave me when I had the test done was a printout from the machine with many numbers and properties that only someone trained in the field would understand. Apparently I shouldnt have been given this and she did not have time to explain it. She was extremely unhelpful, it sounded like she thought I was just going to buy the contacts I needed online, even though I have bought contacts from them before (just not every single time Ive ever needed them). I likely would have bought them from her again this time if she had been more helpful, given me the information I needed, and the prices were somewhat competitive. Where I was going to buy the contacts from is completely irrelevant anyway because the information I was requesting from them was regarding a test that I already had done WITH THEM, and paid for!!! Ill likely have to pay for another scan again to get the information I need, information that I should have been given when I had the test done the first time. If I get another scan done, rest assured it will not be with Robertson Optical. I will never set foot in that place again. Do not give companies like this your business, they dont care about their customers, only about continuously extracting as much money from people as they possibly can. These people should just retire.
Apr 13th, 2023

Awesome, friendly, quick and efficient service. Staff very friendly and knowledgeable!!!
Apr 11th, 2023

Mar 16th, 2023