ENT Associates

Sent an email inquiring to see an ENT. Waited 12 days and finally phoned in to ask why the email wasn't replied to. The woman on the phone was immediately rude and defensive. If you are not an existing patient to this clinic they will not respond to your email. I was able to receive the information I needed over the phone after asking several questions. Your office receptionist should have the courtesy to kindly respond to emails even from non existing patients to provide answers. I hope this review is seen as constructive since your business is providing Healthcare help to others.
Apr 26th, 2023

Dr. Aron is fine, but Burnaby ENT Associates would benefit from some diversity and inclusion training for their reception desk. Its the worst front desk Ive ever dealt with. I echo what another person commented here on Google review that at least one person at the reception doesnt like their job. They would promise to do something and never fulfill their professional obligation. They would hang up my phone before I was even finished. And moreover, they would treat patients of different backgrounds with different standards of care. Its disheartening. Just by sitting in the waiting area, you could tell some patients with a certain skin colour were greeted with a smile and some small talk. They would be addressed by their names. Others with different skin colours would not receive the same treatment by the front desk. When I visited in person, the front desk never called me by my name. Whenever it was my turn, what I got was more like a hey you type of greeting. Long story short, speaking from my experience, you need a strong heart to interact with the reception here if youre a member of visible minority. Im a patient with dignity, just like anyone else. Im not asking much: do what you said you were gonna do and call me by my name please.
Apr 22nd, 2023

Dr.Tsaparas is a fantastic ENT dr. I have been with him for about 2-3 years now and he has worked very hard in helping me with my nasal issues. He listens well to your concerns and makes sure to come up with solutions to help fix the problems you are having. He is very friendly and I would highly recommend him if you have any ENT problems. Thank you so much for all your help
Mar 31st, 2023

Dr Aron is a 5 star medical detective. She impressed me with not just throwing me pills and solutions but actually doing the practice. We discussed my reason for the appointment and symptoms. Palpated my neck region for indications of abnormalities, inspected inside my ears nose and throat with medical tools such as a throat scope camera. I really like practitioners who do the work. :) Then we talked about her findings and possible treatment. Best of all, she asked to see me again in three months to observe the progress of her recommended treatment to be sure it was improving. A+ LEVEL DR
Feb 26th, 2023

Dr. Aron has literally changed my life. For years I suffered with sinus issues, and over the last year I was getting infection after infection. I was finally able to get a referral for ENT and it happened to be with Dr. Aron. Although the wait from initial referral was long, but its understandable considering how amazing she is. After my initial visit I got the much needed relief I needed. Few months later prior to a follow up appointment I had an issue and called the office. The MOA was also super kind, got me in on a cancelled appointment. During this appointment I had to get my ear drum drained, although I was super nervous and scared, Dr. Aron presented me with a few options and at the end I chose to have my ear drained. The procedure itself was painful but Dr Aron was so kind, stopped when I needed a break. I highly recommend her to anyone that needs an ENT. She is absolutely amazing!!
Nov 18th, 2022