CARASTAR Coquitlam

We were very impressed with the level of professionalism. Their staff are very kind and respectful. We were very impressed with the quality of their work. I highly recommend them to everyone. Will defiantly be using them again.
Apr 9th, 2024

Chatted with you briefly this morning about an incident which occurred on my property this past August 8th, 2023 with a restoration company (ABK Restoration Services). The initial call out was for a lift station in my basement where the float failed causing water damage within my furnace area and surrounding rooms. ABK came in on August 8th to set up dryers, etc. On August 9th, 2023 they returned to remove those materials which were compromised by the water damage. Unfortunately, on this day I was also in transit, heading back home from being gone for two weeks at work. That night I had a look at what they had done, and it was then when I noticed they had cut into my vertical LVL beam. It is located in my mechanical room in plain sight, and not even covered by drywall, just paint. When the "Tech" showed up the following Monday (August 14th,2023) to claim their drying equipment, I questioned the individual as to why he cut the beam. His response was, "I thought it was drywall". I asked him if he had trouble cutting it, considering it would have been much tougher than drywall. He had no comeback. So, here I am now with a potentially compromised structure, and the restoration company has been dragging their feet since August of last year saying they can't get any engineering company to come take a look. And here's the kicker. As of February 16th, 2024 through correspondence with my insurance lady I've dealt with for many years, not through my claims adjuster, because they (ABK) can't get an engineering company out and wait 90 days to get paid, ABK wants to reach out and give me a cash settlement. Wow! So now it looks like I'll be the one having to make sure my house is sellable in the distant future. How would you feel if you were looking at my house, and noticed a structural support in this state? If I were buying, I'd want documentation saying it's ok, not some home owner saying "Oh, it's OK. Don't worry about it." I don't think so. Who knows, maybe I am blowing it out of proportion, but until I get written documentation, ABK's problem is not going away
Mar 24th, 2024

Simply rude. Find another service provider to not be disappointed.
Mar 10th, 2024

I cannot express enough how grateful we are for the outstanding service provided by Canstar Restoration Company. From the moment we contacted them regarding a situation in our home, they exhibited professionalism, reliability, and unparalleled expertise. First and foremost, their reliability was impeccable. They were prompt in their responses and arrived at our home exactly when they said they would. This punctuality made a stressful situation significantly more manageable, as we knew we could trust Canstar to handle the situation promptly and efficiently. Organization is clearly a cornerstone of Canstar's operations. Their team orchestrated the restoration process seamlessly, ensuring that every aspect was handled with precision and care. We were kept informed at every stage, which alleviated much of the anxiety associated with such events. One of the most impressive aspects of our experience with Canstar was the quality of the trades they employed. Each professional they sent to our home was highly skilled, knowledgeable, and dedicated to their craft. Every individual demonstrated a commitment to excellence that was truly commendable. Overall, I wholeheartedly recommend Canstar Restoration Company to anyone in need of restoration services. Their exceptional team made a difficult situation easy on us, and for that, we are immensely grateful. If you're looking for reliability, punctuality, organization, and top-notch trades, look no further than Canstar. They are, without a doubt, the best in the business.
Mar 5th, 2024

We have had a ABSOLUTELY UNACCEPTABLE experience working with canstar. We are now at almost 15 months of a restoration AND ITS STILL NOT COMPLETE. It should have taken 4-6 months if Im being extremely generous, as I know trades are short staffed. We have had a project manager who rarely responds or communicates. I personally organized/communicated with AT LEAST half of the trades, appointments, deficiencies, to do lists. As the trades also said they the PM would not return their calls. The Proj manager has been Outright been dishonest with us. Disorganized and due to his lack of communication caused our Family of 5 and medium dog to have to move air b&B or hotels every 4 days for most of the summer. Explanation - after not completing on first completion date, we were anxious and 3 weeks from their next proposed completion date we confirmed with PM that yes they WOULD be complete June 1. We gave notice to our current place. June 1, They were not complete, AND did not inform us they would not be. Our current air b&B had now become booked for the summer, and all housing options only had 3-5 days vacancies in a row. As it was now peak season. Our children became stressed and anxious, begging to just stay at one place. Our dog started sleeping at the door refusing to go to bed, everytime we had to move somewhere new. We started spending tonnes on eating out, as after the first 3 times moving, I was unable to pack and unpack groceries plus our belongings every few days to each location (we had now been out of home for 6 months and as a business owner had laptops, schoolwork, printer , let alone clothes and shoes for both winter and now summer seasons). Let alone cleaning etc that comes with air b&B Move outs . IT WAS TRAUMATIZING Their disorganization has cost the insurance company more than 60k in unnecessary housing costs. We are pretty reasonable people and have been patient through more than I can type here. As you can tell by me waiting this long to finally post anything negative.
Mar 3rd, 2024