Sandman Hotel Cranbrook

The experience at THIS Sandman was one for the books. Never again will we stay at this OLD smelly place. I think people need to know what they are truly getting for their money. Let me explain, here's how it went on arrival. Carpet in the entrance is very dirty, check in was fine. Asked if there was a comp breakfast, she said No we have Dennys. The hallway is as dark as a dungeon, then the door to the room was very hard to open and close, A/C was on but very noisy. Had to turn it off to try to sleep. The fan in the bathroom was extremely noisy and the bathroom itself is a joke. You have to turn sideways to enter the toilet area because the door opens towards the tub, the sink and the toilet/tub are separate. The toilet is old school, very low and a very poor flush. Beds are far past their best before date. Then the trains, several during the night, another thing to keep you awake. We would sleep in the car before staying here again. And, for all of this the rate is still $194.88. The room was clean (good housekeeping) and the 32 inch tv worked just fine. This was a kitchen unit and it had a newer larger fridge. Usually, Sandman hotels are on par with the best stays. NOT this one.
Sep 18th, 2023

Nice room, comfortable bed, attentive staff.
Sep 18th, 2023

I would say this is, in general, a 3 star hotel. The hotel is safe, the rooms are decently quiet. The rooms are also fairly clean. The staff was great. Here are the niggles which were a bit annoying that has me dropping the review from 3 to 2 stars: Wifi: The wifi went down Thursday night and wasn't up when I left on Sunday. The staff were aware of the issue as they asked me if I was having issues on Friday afternoon. Pool: I stayed from Tuesday through Sunday and the pool was closed the whole time. There was no explanation provided as to why or hint of when it would reopen. The bathrooms: The bathrooms in the room have a strange layout. The sink is in the bedroom while the tub and toilet are in their own section. This leaves the tub and toilet area feeling extremely tight. The ceiling above the tub/shower was covered in brown specs. The shower nozzle is about 5.5' above the tub so if you are over 6 feet, you will need to duck considerably. Safety: The hotel feels very safe. Walkability: There are amenities nearby which are easily walkable including an amazing Jamaican restaurant. They also have Denny's attached if you don't want to leave the hotel.
Sep 7th, 2023

Very old building with uneven floors. Door to the room won't lock, you shouldn't have to slam it hard to get the lock to work. The chain for the door is coming off screws are popping out. The bathtub had alot of hair in it. Gotta climb stairs there is no elevator to take luggage up.
Sep 2nd, 2023

Nice rooms, very polite and efficient staff. Location was fantastic, walking distance to the Rock the Kootenays location.
Sep 2nd, 2023