Valley First

Valley First

Hours

Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
9:30 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:30 AM - 5:00 PM

Chamber Rating

Verified Member
3.0 - (21 reviews)
7
4
1
1
8
Read Our 21 Reviews

Chamber Rating

Verified Member
3.0 - (21 reviews)
7
4
1
1
8
  • Trystan Bahnsen

    5 stars are for Connie, not only helped me with my issue but is also continuing to do so on her own accord, I know customer service jobs can be rough so I thank you
    Oct 10th, 2024

  • Geoff Loehr

    Very poor security with in the online banking system. Money was withdrawn without authorization in a dual signature account. Their excuse was their online system is not capable of dual transaction online codes. If you are a business owner with more than one person with online access to your account this may not be the financial institution for you. I have been banking at the institution or one of the institutions they have acquired for over 50 years.
    Sep 1st, 2024

  • Hunter Basak

    Charla made my one star review to almost 5 stars, thanks to her sincere efforts to rectify the errors caused by their back-end/I.T. team. It was a pleasure dealing with her and I appreciated the priority assistance that I received from her. Still missing the one star as their online department has a lot of room for improvement. But that is made up for by their great customer service! Will update to 5-Stars once their online experience improves further.
    Apr 4th, 2024

  • Mustafa Hesham

    Customer service is great, I met with Kris Chastko (Financial Advisor), when I first tried to transfer my banking account with them, and he was very helpful, welcoming, and attentive to details in order to help me out to the best of his abilities and he actually did. First impression was definitely awesome and positive. Keep it up
    Dec 30th, 2023

  • Michael Gregory Letterlough

    Mobile app is often having issues. Now we the camera orientation for mobile check deposits dont work and was told it would be a month before the new app will be ready. Makes doing day to day business very difficult. Tellers are very friendly but the tech side of things with this credit union is the pits. Pretty sure Im going to take my business elsewhere. Just super frustrating.
    Aug 22nd, 2023

Read Our 21 Reviews

About
Valley First

Valley First, a division of First West Credit Union, provides expert financial advice focused on the evolving needs of our members and communities in locations across the Okanagan, Similkameen and Thompson valleys.

Contact Info

  •   (888) 597-8083
  •   (888) 597-8083
  •   Website

Questions & Answers

Q What is the phone number for Valley First?

A The phone number for Valley First is: (888) 597-8083.


Q Where is Valley First located?

A Valley First is located at 100-180 Seymour Street, Kamloops, BC V2C 2E2


Q What is the internet address for Valley First?

A The website (URL) for Valley First is: https://www.valleyfirst.com


Q What days are Valley First open?

A Valley First is open:
Tuesday: 9:30 AM - 5:00 PM
Wednesday: 9:30 AM - 5:00 PM
Thursday: 9:30 AM - 5:00 PM
Friday: 9:30 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:30 AM - 5:00 PM


Q How is Valley First rated?

A Valley First has a 3.0 Star Rating from 21 reviewers.

Hours

Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
9:30 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:30 AM - 5:00 PM

Ratings and Reviews
Valley First

Overall Rating

Overall Rating
( 21 Reviews )
7
4
1
1
8
Write a Review

Trystan Bahnsen on Google

image 5 stars are for Connie, not only helped me with my issue but is also continuing to do so on her own accord, I know customer service jobs can be rough so I thank you

Business Response on Google Dec 8th, 2024
Thank you, Trystan! We're happy to hear Connie is providing you with excellent support and going above and beyond.

Geoff Loehr on Google

image Very poor security with in the online banking system. Money was withdrawn without authorization in a dual signature account. Their excuse was their online system is not capable of dual transaction online codes. If you are a business owner with more than one person with online access to your account this may not be the financial institution for you. I have been banking at the institution or one of the institutions they have acquired for over 50 years.

Business Response on Google Oct 9th, 2024
Hi Geoff, we recommend talking with one of our advisors directly for help with any activity on your account. We're often able to provide details and support that resolve a question or clarify a concern. If you haven't talked with us already, please reach out at 1-888-597-8083

Hunter Basak on Google

image Charla made my one star review to almost 5 stars, thanks to her sincere efforts to rectify the errors caused by their back-end/I.T. team. It was a pleasure dealing with her and I appreciated the priority assistance that I received from her. Still missing the one star as their online department has a lot of room for improvement. But that is made up for by their great customer service! Will update to 5-Stars once their online experience improves further.


Mustafa Hesham on Google

image Customer service is great, I met with Kris Chastko (Financial Advisor), when I first tried to transfer my banking account with them, and he was very helpful, welcoming, and attentive to details in order to help me out to the best of his abilities and he actually did. First impression was definitely awesome and positive. Keep it up


Michael Gregory Letterlough on Google

image Mobile app is often having issues. Now we the camera orientation for mobile check deposits dont work and was told it would be a month before the new app will be ready. Makes doing day to day business very difficult. Tellers are very friendly but the tech side of things with this credit union is the pits. Pretty sure Im going to take my business elsewhere. Just super frustrating.


Load More Reviews

Overall Rating

Overall Rating
( 21 Reviews )
7
4
1
1
8

Write a Review

RATING:
Create 1 Star Review Create 2 Star Review Create 3 Star Review Create 4 Star Review Create 5 Star Review
ChamberofCommerce.com
Loading