Furniture Land & Mattresses

We bought a few mattress and wanted to exchange as it was unopened. Sales guys, Jessy completely refused it but owner son said they can take it back with 20% restocking fees.However, they will send their warehouse team to check the mattress if they can take it back or not (which made sense) So we decided to exchange mattress and called Richmond and surrey location more then 4 times to Schedule someone to verify the mattress , and I was willing to pay their fees. No one returned my call. Very pathetic and unprofessional customer service. I do understand exchange and return policy for mattress, but sales guy and owner son had different answers. Owner son agreed with exchange but never returned my calls.
May 24th, 2023

I visited a lot of furniture sellers, and finally chose Furniture Land. Because one of their Chinese saleswoman, Tammy, patiently helped us introduce different types of sofas. After the goods arrived, there were some small problems, and she was very dedicated to help us follow up. It was a very good experience. Thank you Tammy for our sales, I think we will be back again for other items.
May 20th, 2023

Tammys service is great.
May 19th, 2023

Nice place and nice people
May 19th, 2023

May 17th, 2023