Tot 2 Teen Dental

Apr 20th, 2023

The first appointment was actually not bad at all. They have been able to do a proper x-ray (which is usually a challenge for a kid), and make a proper diagnosis. But they have questionable practice. We had an appointment with them but told us the day before kids can't come if they have stuffy nose. Which we told them the day before. We were planning on going. Then because of the runny nose, they said our kid can't go anymore, which we can understand. We can reschedule. But they told us they will charge us a $120 cancellation fee... Though we didn't want to cancel but more like they cancel. The receptionist was really awful about it. I guess that's what they do. All about the money, not really there for the kids. Recommend to avoid!
Apr 13th, 2023

They will charge you $120 to cancel if your child is sick. My daughter was sick so we left a voicemail the day before her appointment to reschedule. We also called first thing in the morning the next day. They told us it is considered a last minute cancellation and they charged us $120 for my daughter being sick. Never booking with them again.
Apr 7th, 2023

Apr 5th, 2023

I am writing to express my extreme dissatisfaction with the inflexibility of your cancellation policy. I strongly believe that your cancellation policy needs to be revised to better accommodate the needs of your customers. A fair and reasonable policy would go a long way in fostering customer loyalty and satisfaction.
Mar 31st, 2023