BMO Bank of Montreal

All about money. Zero customer service. You line up like cattle because they have cut staff to bare minimum. I had around $2000 left on my mortgage and wanted to pay it off. They wanted to charge me a fee to do so. Ive been paying my fee in interest rates for the last 18 years with my mortgage with them. Not until I raised a huge stink did they wave the fee.
May 14th, 2023

Thank you very much the Chinese bank tellers, very patient to explain and solve my problems, much better than Dt's tellers!!! Because of her I fell in love with bmo again
Mar 27th, 2023

Very bad bank and very bad customer service. went to deposit a certified cheque and the asian/chinese woman at the front was so rude, no repect at all to customer, she sounded like i went to borrow some money from her, this kind of people should be fired. last time dealing with BMO thanks rude woman Updated Reply Whats the point of you copy pasting same template about BMO Digital Care Team over and over agin I see this same reply for over 80% of reviews here, It better for you to give some training about basic coustmer care to your rude tellers. am done with your bank there are lot of other banks in town who respect coustmers
Mar 15th, 2023

Jan 2nd, 2023

Horrendous customer service. Called them a dozen times over the year - estimated wait time is always 45minutes to an hour. Expect to wait this every time they transfer you. Each call lasts at a minimum 1.5 hours. The automated messages sent during waiting are not factual either. Unless you consider "answering shortly" means 45 minutes. Their authentication process is terrible as well, gives off a scammer vibe. They'll send a security code to your phone, then ask you to read it back to them. The message sent to your phone tells you they will never ask you for this code, and not to give it to anyone. Seriously?!?!
Nov 18th, 2022