TD Canada Trust Branch and ATM

Long time TD customer - 1st time at this 'new' branch. Waited in line for over 25 minutes. NO business line. 2 tellers - 1 of which was new and encountering issues with every customer. Get it together TD management.
Apr 22nd, 2023

I made my scheduled car payment of $283 to TD Auto Finance on February 24th. March 1st they charged my account $283 which bounced and cost me a $45 NSF fee. I called and spoke with them, they confirmed they received my payment on February 28th and that the system shouldnt have attempted to take additional money, especially as I do not have any pre authorization to remove funds from the account! I pay the bill manually! Now I check my account, and they have AGAIN, on March 2nd, attempted to take $283 from my account, which bounced, and cost me ANOTHER $45 NSF fee. This is absolutely unacceptable!!!!!! I dont have $90 to throw down the drain because your system is going haywire!!!
Mar 3rd, 2023

Jan 14th, 2023

Absolutely terrible. I needed to have my late brother's account statements sent to my address, after having already met with a woman named Monica at TD Tuxedo regarding his accounts, rather than being sent to his address in B.C. I emailed Monica to request the address change and received a very cold response saying I need to go to the nearest TD location, show my ID, and request the change. No help whatsoever and it was like she didn't even know who I was.
Sep 21st, 2022

I'm 90% certain they lost $1000.00 of mine. Weeks ago I met with someone for a with-drawl from a savings account. I was there for 2 hours with the bank worker and the paper work wasn't filed correctly, got sent a digital copy and had to do it all over again, and that paper work wasn't done correctly either so I had to come in a second time to sort it out. I got a statement saying 1000 dollars was deposited into my account (it wasn't) and I've been calling for weeks to get help but I keep getting "put on hold" (they hang up) or they tell me they aren't the correct person to help me and don't tell me who can. It's been weeks and I still don't have my money.
Sep 15th, 2022