Cookie Craving Co.

I ordered $100 worth of cookies (8 pack deluxe, red velvet and birthday cake) 16 in total. I was so excited to try them ALL -To say Im disappointed is an understatement. So far Ive tried red velvet, birthday cake, skor, hersheys, Reeses Peanut butter explosion, Brownie Dulce De Leche and Oreo cookies and cream. What Ive found are these cookies all taste THE SAME (unless they have peanut butter in it). Some are undercooked and some are dry. The birthday cake had no filling in it, which on IG its full Of filling. Dont get me wrong these cookies taste fine but I dont understand the hype. I add ice cream To make the experience better - add ice cream to these cookies. If you are eager to try them, only order skor, so far thats been my fav and its just alright (nothing to write home about). I will not order again. The price point is way to high for what they are, which is an average cookie.
Feb 15th, 2022

My order never arrived! I contacted the company via email after my order said it was "delivered" however, after 3 days I did not receive a response. I then messaged the company via Instagram at which I was given no explanation to why my order said it was delivered. All I was told is that my order was just being made that day. I kept getting told that my order would arrive in 1-3 days at which was getting told continuously to me over 2 weeks. I received a refund and was told my cookies would still arrive but still never did... after a total of 3 weeks!
Dec 22nd, 2021

Wow, just got our delivery of the assorted 8 pack, WOW! Man these are the biggest cookies I've ever seen, I mean they have some heft to 'em! Well I ate a whole one myself and that's like eating half a cake, they're large! Oh and outrageously delicious! They'll make great gifts to send, anyone want MY address!!! LOL, I'm impressed by these hand crafted masterpieces, WOW!
Mar 23rd, 2021

Amazing cookies!!! The selection is great and their customer service is incredible!!!
Feb 2nd, 2021

The cookies are good but I will never order them again. Long story: I ordered 2x8 cookies as a gift for my cousins on August 3rd. Only half of my order arrived on August 17th. I emailed on August 18th to alert the company. After 5 days of no response, I sent a follow up email. Again, no response. So I messaged on Instagram and another 5 days passed before I received any communication. The person I spoke to seemed unapologetic and quick to blame the shipping company for the mistake. I noted that the packing slip said only 1 box was picked up from their business, and she confirmed that 8 cookies is the maximum for one box, so it seemed that the issue may have actually been on Cookie Cravings Co's end, rather than Purolator, but she refuted that possibility. She did offer me a refund for the half I never received and I verbally 'accepted' it but then she never sent it (until much later, read on...) At the same time, I also asked when I could re-order, and she informed me that she was taking a break from the kitchen, but would return to baking in 2 weeks time. She said she would post on Instagram when she's back so I could order again. At this point, I thought 2 weeks was a long time to wait (it had already been nearly 3 weeks since I ordered the gift), but I agreed. One month after she told me '2 weeks', there was still no update on their website or on Instagram. I messaged again on September 27th, and was told that the new timeline for her next batch wouldn't be until the first week of November. By this time, I had written off ever getting these cookies again and instead I ordered gifts from another local cookie company to replace the ones that never arrived... I also had to remind her on September 28th that she had never sent a refund. She said she would send it right away. After a 4 more days passed, I had to remind her again, and then I finally received confirmation that a refund was being processed. Everybody makes mistakes, but when you're running a business I think it's important to own up to them and rectify errors in a timely manner. Again, the cookies are good, but for the price you pay, you expect a certain level of professionalism, or at the very least proper communication, and it just wasn't there. I don't usually post negative reviews but I've heard rumors of similar issues and thought I should share my experience for awareness.
May 20th, 2021