CIBC Branch (Cash at ATM only)

This afternoon, I and my spouse went there because our Costco - CIBC credit cards have issues. Thank you Stephanie Vo for her great helpful, very professional and friendly!
Apr 23rd, 2023

Mar 9th, 2023

Worst CIBC branch
Nov 10th, 2022

May was super helpful and friendly :)
Nov 5th, 2022

My spouse and I had an annoying experience at the 119 Marion Street branch of the CIBC a few days ago. Apparently we have the luck to live near one of only two "totally digital" CIBC locations in the city (the other being on Henderson Highway). My spouse was the one who got the provincial government's cheque for dealing with the rising cost of food, but his wallet was temporarily misplaced (*it has now been found :-) ) and so he didn't have his bank card. He hoped, however, that by going in and proving that it was him he could deposit the cheque and withdraw some of the cash to give to me. He went in and came out.....nope! They couldn't do that. They had no cash at the branch except what was in the ATM. After doing some business at my bank - where the teller told me that my spouse SHOULD have been able to deposit the cheque, provided he answered some security questions - we went back to the CIBC branch and I went in myself to ask if my spouse could at least deposit the cheque, and I was confronted with a huge ovoid space with some large monitors and rooms apparently leading off at the edges of the room. No visible tellers. There WAS a table nearby with a computer and a ghetto blaster on it, but that didn't really do much for me. So I inched forward, not sure where to go, when a woman's face appeared from behind a monitor where I guess she had been watching. So (to make an already long story shorter) after asking some questions I found out that, yes, indeed, at MOST branches it WOULD be possible to deposit the cheque after answering some security questions....but not at this one because it was one of two 'totally digital' locations where they had no money (and couldn't access, apparently, that which was in the ATM), and couldn't deposit cheques. But it was still full service, the young lady tried to tell me. No it was not! I said, and nold her to pass along the feedback that this 'service' was terrible and that it did NOT at all incline me to use the CIBC. I also commented that the place was HUGE - I could dance in it - and that I saw no need for all this space. She just laughed and provided no explanation. I left. She also didn't suggest that my spouse replace his card when he told her that he had lost his wallet; that should have been second nature to her in our opinion! * (*What I think happened was that CIBC decided to save some money by laying off staff and making the branch 'fully digital'; this would explain the huge space which would have formerly housed the tellers and people waiting to see them.) So, a low rating for not being able to do basic bank transactions, for laying off staff, wasting space and trying to portray this as still 'full service'. Shows a lack of concern for people who don't drive (that's us!), since there is not another branch within walking distance. A low rating also for trying to portray this as a "service". Guess they don't care much about their St. Boniface customers either! (Of course my spouse shall likely be closing his account and taking his business elsewhere!)
Mar 31st, 2023