Shaw Communications

Horrible internet
Apr 13th, 2023

I went there to paid my Wi-Fi?
Apr 9th, 2023

I was very happy with Shaw until I moved last August. My move before that was completely okay, no issues with service etc. This last move though - I have never received SO many phone calls trying to get me to upgrade, surveys and even at one time, trying to threaten me with a forced upgrade that would cost more, which is not ideal at the time after just purchasing a home. Now, I absolutely understand people have jobs to do, but I tried to tell your company at least FOUR times now to PLEASE stop calling me with things like these. I did not want to take this to Google reviews, but two days in a row now after I said please stop yesterday - I look forward to changing providers at this point.
Apr 9th, 2023

Took way to long to cancel an account and couldn't return equipment there.
Apr 7th, 2023

First time Shaw customer for my grandma since the apartment she moved to is Shaw only apparently. Got the plan, made the appointment well in advance before the move for the technician to install the equipment. The day the technician was suppose to come. We waited for 5 hours, with no phone call or text message. We phoned customer service and they were helpful at first. But were passing blame and saying to call the store we purchased the package from. We called the store and they told us to call customer support. There was no offer to get a different technician to install the equipment. They were passing responsibility to someone else. And had to book an appointment 2 days later. If it wasn't for the fact that grandma needs a phone so she can contact her family. But if she were to have an accident, communicating with life alert will be more difficult since her hub isn't connected to a landline. So far, pretty bad experience for us all.
Mar 28th, 2023