Budget Car Rental

The customer service needs to improve, no greeting the client, no explanation about the credit card charges, no explanation about the place to drop the keys, the agent didn't know where to find the car, they asked you to sign a form to return the car clean or pay 750 dollars, the car was dirty pet hair in the middle, sand in the trunk, no notes about those details in the note, when I asked to included in the note and the agent did with some complaint. After driving for 1/2 hour, I needed to return because the wipers were no cleaning. The agent didn't know what to do until finally pass me at the phone with someone who told me will fix the issue. In total two hours lost.
Mar 21st, 2023

Dec 5th, 2022

2 confirmations of my rental, get a call in the cab ride over NO cars available. Would NOT offer a discount to modify the rental. Go with Enterprise down the road.
Nov 23rd, 2022

Oct 22nd, 2022

Reserved a premium class car at this location months in advance as I got a good rate via Priceline. When I arrived, I was given a standard trim Honda Civic and the desk agent seemed annoyed when I stated this was not the vehicle I had booked. I had a few long days of driving ahead and specifically booked at this location due to the premium car offered. With gas prices high as they were at the time I decided not to complain as the Civic was likely better on gas than the premium options. Giving three stars as the car I did get was clean with a full tank of gas and drop-off was quick and easy. This would have been 5-stars from me if I was given the car I booked or offered any form of compensation for the inconvenience.
Sep 28th, 2022