S.A. Stitch Palace

Minus 100 stars. Just dont do it! On April 29th I dropped off 6 high end professional clothing items to be altered I just purchase spending $1,800. They were to be ready by May 6, 2023. I went to pick them up May 7 and the location was closed during hours of operation. The next week I returned 11 times each time finding the location closed. I was leaving work to do this. Finally on May 15 it was open during store hours. I was informed that none of the items were completed and was told they would be ready the next day. Went there the next day during store hours of coarse leaving work again and the location was closed. Today it was open at this point I just want my very expensive clothing back. Get this the owner could not find my items. I had to dig through piles of clothing. My $650 dress for my daughter graduation was crumpled in a pile not completed and pen marks all over it and filthy, my $500 suede suit jacket again crumpled up and there are marks all over that can not be removed. Dress and jacket are destroyed other items I might be able to salvage. My god the pant hems on three pairs of pants were not even complete after 17 days. Worst part the owner did not make any effort to call and provide an update, no apologies. Seriously just dont. I am a single parent on a tight budget those items were to last me years and I now have no dress for my childs graduation. Service: Alterations
May 17th, 2023

Service: Alterations
Nov 2nd, 2022

Used to be a 5 star business, now less than 1 star for poor customer service and quality of work. In 2017 I used this service to have my wedding dress altered and my husband's wedding attire altered. The work was exquisite and the customer service second to none. The clothes fit us perfectly, the prices were fair, you paid a deposit and the rest after the work was done, and the owner reworked the items until perfection. I highly recommended this shop to all of my network. That since has changed. At the beginning of August 2022 I returned to this shop to have alterations completed on several garments. The staff member was new and the individuals that served me in 2017 were not there. I paid in full including a tip prior to alterations being made (there was no option to do a deposit and receive the finished products later). The customer service I received was incredibly poor. Not only were the items delayed by over a month, the individual kept putting me off when I tried to pick up my clothes over the duration of a month after they were long past due. They offered to drop my clothes off at my home but never did. They said they had opened all the seams and were nearly done. They made promises to have my work done by certain dates and didn't follow through. One day I tried picking up my items on a saturday when the shop was supposed to be open and they weren't there - when I called they said they were running 1.5 hours late. They lied when I picked up half my items saying the rest will be done in a day, and that the items I picked up had already been ironed (they weren't). I went to the shop and said I want to pick up what is remaining and get a refund for those items. They said they were almost done and that they had just opened up the seams and needed one day to finish (putting me off again). I was firm and said I am picking up the items now and getting a refund. They still kept trying to convince me to let them finish the items and would not take my no for an answer. When I finally received the items that weren't finished and the refund, the stitches were not opened like they said they were, meaning they hadn't even started on the work. In terms of quality of work, one of my items had the $15 alteration stitching fall apart when I tried it on (a dress), a pair of brand new expensive dress pants had alreration threading that was loose and puckered which ruined the garment, and my wool skirt has rips and holes in the alterations. I am still missing one skirt that was never returned to me. the staff person couldn't keep track of my items and asked me what I brought in everytime I went to pick them up. I am out $230, plus the original cost of the clothes, and the alterations were not done well. This is a case for the Better Business Bureau. Service: Alterations
Oct 14th, 2022

When we when to this place at first the service and quality of work was excellent! Like the other Ladies , dont know what has happened, quality has gone downhill!!! Same experience of they had was told it would be ready in a week, for my moms very expensive skirt its a month now and hasnt been touched, they took my moms pants in and shes not happy at all. The prices were more reasonable with I believe the other owners. Please dont ruin any of your clothes by going there!
Oct 1st, 2022

Services: Hem repairs, Formal wear tailoring, Alterations
Sep 29th, 2022