Warehouse One Kildonan Place

Customer service was exceptional. Product quality is great, love my jeans!!!
Mar 28th, 2023

This location is the only place in the city I could find jeans that fit. The staff was helpful and friendly and I will definitely be back.
Mar 27th, 2023

Bought a new parka on Saturday, 70% off. Love the parka - has all the features I wanted: no fur, two-way zipper, pockets with zippers, warm, comfortable, not too heavy.
Jan 24th, 2023

Used to be a cool store of neat fashions. Now it feels uninspired and the styles are more like what your grandma would think is cool. Sizes are limited in what's offered.
Jan 21st, 2023

I was given wrong information about returning an item and I had the unfortunate circumstance to have to deal with the store manager who has absolutely zero customer service and people skills. She continually went on about policy and was refusing to do the return because it was Dec 27th. She said it stated this on the bottom of their receipts (which how would I have known this when I didnt have the receipt?)There were no other customers in the store. I did not have a receipt and was advised at purchase I didnt need one to make the return. I described the associate that sold me the item and she stated she didnt have anyone of that description then stated she was going to find out who was on the schedule and talk to them. This SM completely lacks any sense of leadership and it was and utterly exasperating experience. I asked her if she could look up my transaction and she said her CRM had been having problems. (?) It became evident to me that she had made her mind up to not help me. I located the purchase on my banking app and she finally refunded me. She began to school me that next time she wouldnt do the refund without a receipt. I guaranteed her I would never be shopping in her store again. She stated she had been in retail for over 20 years. As a CX professional my recommendation is perhaps its time for a change. If I could leave zero stars I would.
Jan 19th, 2023