Purolator Drop Box

Simply drop and go
Sep 22nd, 2022

0 star. Most terrible experience I have ever had from a delivery company! Hopefully all other companies that use them to deliver packages disregard this delivery service and use their competitors to avoid putting their valuable customers in horrible experiences and stressful conditions. Two items was sent out to me from ON to WPG through purolator! I Was supposed to receive both packages on Thursday! Both item came with two different tracking numbers. Per the tracking one was sent out on Thursday waited all day but no delivery was attempted but was updated on the tracking info online that the delivery driver Attempted delivery - receiver unavailable. And we should come to pick up. No delivery notice was left, I was notified by the online tracking. Whereas the second order was been delivered the next day (today, Friday), same story as the first order- Attempted delivery - receiver unavailable. While I was sitting at the lobby and waiting for the package whole day, NO ONE SHOWED UP!!! SERIOUSLY??? NO phone call, no buzzer/doorbell ring. I called customer service on phone and to get a hold of them is another task, long wait times greater than 45min before you get through to an agent. Now I have to drive for 50min for pickup on Monday as they are closed weekends, waste of my time and money for gas in this trying times and weather. All this which could have been avoided if the delivery driver are doing their job professionally and diligently. If the delivery drivers are sure they are doing their job correctly and are not been so lackadaisical on their job/duties then they should be handing out delivery notices for failed attempts. This is reoccurring with other customers as well so Purolator should look into this and do something about it ASAP!
Dec 30th, 2022