Southdale Square Dental Centre

Friendly and professional
May 24th, 2023

May 15th, 2023

May 11th, 2023

They have evening appointments and friendly staff.
May 10th, 2023

I was a patient here from a very young age until around 25 years old. Most of the time I was treated by Dr. Glockner. I would highly not recommend doing business at this practice, as I found them to highly exaggerate potential problems, focus on negative aspects of my dental health, not always perform adequately, and not provide much, if any, positive feedback about things I was doing well. Dr. Glockner first began by always telling me I had to have my wisdom teeth removed, starting at age 16 when none of them had broken the surface of my gums. I waited until I was 21 to have them out, which was a significant surgery given I had to be unconscious for the entirety of the operation. This was after her having told me many times, unsolicited, that I needed them out. When I finally did see her about a month after having them out, she had no positive response about it, but instead was focused on another "problem" I had, grinding my teeth. She once made a comment that I wouldn't have any teeth by the time I was in my thirties due to the grinding issue, which obviously worried me greatly. I had to eventually start taking anti-anxiety meds prior to my appointments with them as I was too nervous due to the constant negative feedback and total lack of any positive feedback from them, mainly her. One time, after having felt as though I'd been pestered enough times, after she asked me why I grind my teeth, I said "bad genes." She then asked me, "Who do you blame, your mom or your dad?" To this day I don't understand the point of asking me a leading question like that. It felt like she had escalated the situation and I probably responded like that as I was tired of being tormented by my supposedly life altering teeth grinding problem, which again I feel was exaggerated. She also drilled and filled a cavity on the same tooth of mine three times within a few years, which seems incompetent. The final straw for me was an experience with Dr. Samborski. I had been experiencing burning mouth syndrome for the first time for about a week and decided to see them about it. This was during Covid and I almost was denied my appointment because my temperature was too high, even though it was hot outside, but of course that was never mentioned as the cause by the staff. I did eventually get in, and after Dr. Samborski examined my mouth, she appeared very shocked and alarmed, and basically thought I could have oral cancer. She never tried scraping anything in my mouth and didn't spend much time investigating, they may have taken pictures, but regardless they referred me to an oral pathologist, who did scrape my mouth and examined it very closely and found absolutely no signs whatsoever of any kind of cancer or pre-cancer. I lost a few nights of sleep due to Dr. Samborski's inaccuracy and swore off ever going to this practice again. EDIT: This is in reply to the owner's first response. I understand you wanted to keep me aware of my mouth conditions, but I don't think some of the comments were necessary, like telling me I wouldn't have any teeth by my thirties. Comments like that escalated my already heightened fears, and created additional unneeded anxiety given I was already anxious enough to purchase a mouthguard from you. I never mentioned anything at my appointment as I didn't anticipate being listened to and didn't think it would make a difference. The biopsy comment confirms my suspicions of not being listened to as no biopsy was ever performed. I appreciate your response, however I think my comments here are sufficient to not warrant a phone call.
May 21st, 2023