Cleghorn S A Dr

The reception girl at the front in a dire need for an attitude adjustment. Actually she's straight up disrespectful and goes out of her way to show how much she doesn't care. The doctor was informed but he doesn't care as well. Not what you'd expect in a "supposedly" professional Healthcare clinic.
May 24th, 2020

Secretary is rude and treats patients horribly. No empathy or basic care given. I don't understand how the doctor continues to employ her.
Aug 28th, 2019

Aug 28th, 2019

Worst experience ever.. My dad was refer for the on call cardio" Dr. Clerghorn" The doctor at the urgent care said my dad should be seen sooner that week. The receptionist is not accommodating, she said you should wait for my call. We wait for 3 days then when she called back she gave us an appointment 2 months after. I have asked her why so long to wait, the doctor at the urgent care said he should be seen sooner that week, the receptionist said I don't have an appt for your dad sooner, she refused to give us appointment that next week . 9 days after my dad have chest pain ended up to have angioplasty. Then after 1/2 day of being discharge he had what called "almost cardiac arrest" at home. We have to go back to the emergency and we almost lost my dad.What Im saying if you cannot accomodate patient don't tell urgent care dr. to have an appt. with your clinic. Decline it and Let them refer the urgent case to other cardio Dr.. This scenario makes our healthcare becomes poor delivering quality of healthcare service because of poor judgement. I don't want another patient went through what my family experience.
Mar 23rd, 2023

My Dad has been going here for over a year and today, he had to cancel his appointment as my Sister is pending results for COVID-19. I only found out about this appointment today as my Dad & Sister tried to call the office to cancel it (2-3 hours before their appointment) and the lady who answered the telephone, was insanely rude. She goes by Rachelle and indicates she is the Office Manager. My Dad's first language is not English, my Sister was obviously intimidated by Rachelle and asked if I can call and talk to them about the cancellation fee of $40.00. I called the clinic and again, spoke to Rachelle, she greeted the telephone nicely and once I explained my Dad's situation she was literally scoffing and then cut me off and told me "two people have already called on behalf of your Dad (him & my Sister) to inquire about the fee, I told them the same thing. It's the policy". Every time, I spoke, she would interrupt or you can hear her scoffing. I informed Rachelle that my Sister was pending results for COVID-19 and she still did not understand. I take full responsibility for my Dad canceling the appointment 2-3 hours before, but we just found out my Sister was in contact today so we called as fast as we could. She kept telling me she will not speak to me while raising her voice when all I was asking is that the fee can be removed. Again, Rachelle kept cutting me off and that made me very upset. How can I finish my sentence and work for a solution when she is doing this? I even asked if I can speak to someone else as she was being insanely rude. At this time, I started raising my voice and saying that the office is ridiculous for implementing a cancellation fee if it is COVID-19 related. I asked her if she wanted my Dad to come in anyway then and jeopardize the staff and public, she said no. She indicated she will speak to the billing department to waive the fee (how hard was it to offer it the first time?) At the end of the call, she finished it with "I hope your Dad's results come back negative" with so much attitude. Clearly, she was not listening to me because I informed her that it was my Sister who was being tested and pending results (My Dad has been in close contact with her). I would rate this review -5/5 if I could. Now, my Dad is upset how this was handled and does not want to go back. Pretty upsetting Rachelle, the Office Manager ruined this for us. She needs further training or a new Office Manager is required. EDIT: Just looked at past reviews and again, it looks like they have complained about the same Office Manager. Clearly, this situation has not been handled till this day. Those reviews are from months & years ago!
May 2nd, 2020