McDonald's

May 24th, 2023

May 15th, 2023

May 11th, 2023

May 4th, 2023

My co-workers and I placed an order for lunch through the McDonalds app for delivery. On the app, you have your delivery fee, the driver tip and a service fee. The delivery fee and service fee alone came to around 16 dollars. But you pay for convenience. When we received our food, we were missing one of the 6-piece nuggets, and one of our drinks were wrong. Also, the mcdouble was totally smushed. I called the number on the app because one of my co-workers didn't receive their lunch at all now because their nuggets were missing, and their rootbeer was a coke. When I called, they said that all they would do is refund the nuggets, and drink only. I asked if we could have the missing items delivered instead and they said no. So they refunded for those items only and told me i could re-order it again if I wanted the items. This is not ok with me, because then I would have to pay an ADDITIONAL delivery and service fee because that was not refunded at all. I said I didn't think it was fair that I paid for delivery and service fees for a service that was not delivered. They pretty much said too bad and wouldnt do anything else. I emailed mcDonalds canada and they told me to call the number again and try talking to someone else. After already spending an hour dealing with this poor customer service, I didn't want to waste anymore of my time, especially if they werent going to do anything anyways. I will never order through the app again. Skip the Dishes can have my business, as they always make it right when orders are wrong. McDonalds handled this situation very poorly.
Apr 26th, 2023