Service Canada Centre

Joanne the front desk person is one of the rudest service people I've ever met. She is extremely condescending and belittling to anyone that spoke to her. She was treating us like were deserved scolding for just being there even though EI made huge mistakes on payments and we had proof. If you want your day ruined, talk to her. Please train Joanne how to have basic human interactions or fire her. She literally made everyone that walked in unreasonably miserable and/or frantic. It's beyond me why any employer would put someone like that at front desk.
May 9th, 2023

Vicky the manager is very professional, accommodating and helpful. Jaymie efficiently processed our passport application as well. And i also commend the guy and lady guard there as well.
May 9th, 2023

I legally changed my name and needed to update my sin and get a new passport. To make it worse I had lost my old passport. The staff was very easy to deal with, and even though the computer crashed, knowledgeable enough to finish up my requests. Nothing but nice things to say about the visit. The wait was my own fault for being a walk-in. Another location, where I did have an appointment, actually made me wait longer. I highly suggest two things when dealing with this office. First, book an appointment. Second, download and fill in any paperwork you will need. Google what you need. These two steps will save you time and a repeat visit.
May 1st, 2023

Terrible customer service. Lady at the front was extremely condescending and rude towards me and the others before me. Her job is to help, yet you feel like any question you ask bothers her tremendously. She also told me my passport picture would not pass due to stubble on my chin and that Id need a new one. I told her to put me through anyways, and guess what? My picture was fine. This is not the first time these issues have been reported in the reviews either. Service Canada, something has to change..
Apr 18th, 2023

I went there with two kids and wait for two hours then they rejected my picture.Again next day I have to wait for 4 hours to done my passport.
Apr 15th, 2023