Orangetheory Fitness

Coaches are great! Very positive and encouraging. Most sessions are well planned and fun to do.
May 22nd, 2023

Whether you're a social person or someone that likes to get to the gym, work out and be done, Orange Theory is good for both! I love that I can go to the gym, be around others and not have to think about what I'm doing - the coaches are there to do it for me! You're surrounded by others looking to better themselves in a positive environment.
May 18th, 2023

Love everything about OTF. It starts off immediately when you walk in the door, the staff greets you with your names. Its a family atmosphere there. The coaches are amazing, a great mixture of being challenging and supportive. The fact that that you have to book appointments helps preventing having too many people in the facility at the same time, and it helps me with my own accountability. The visual display of my performance is a great way to help me stay motivated, the same holds true for the app. And it is very easy to book appointments through the app. Again, love this place and the people at OTF
Apr 27th, 2023

Best decision I ever made to get healthier was to join OTF Sage Creek. The atmosphere, including the coaches and fellow members is A+. Great experience, every time I go in to workout.
Apr 15th, 2023

Trainers are super helpful and love the classes, however, I am not a fan of the practices here. As a previous review mentioned, this location is extra pushy with its heart rate monitors. I bought a heart monitor when I initially signed up. I cancelled my membership and signed up again during the boxing day promo. I forgot my heart monitor a couple of times at home,( I usually come to orange theory right after work ) and I was told by the front desk staff that they would recharge me for a new one if they didn't see I had mine. ( The heart rate monitor I initially bought, was at this location). They also are not consistent. I wanted to downgrade my membership, I was told over the phone that it would be in effect the following month, which did not occur. I left a voicemail, and the manager at this location called me back. He was difficult and rude to deal with. He kept angrily and repeatedly stating that the contract I signed said 30 days' notice. I wasn't even offered an apology for the confusion or misinformation. I have worked in customer service as a supervisor before. I could never get away with talking to anyone like that. I felt belittled and disrespected. Frankly, I feel uncomfortable and unwelcome coming back to this studio after that call. A lot of things could have been done to avoid this issue. One is an email outlining a new membership agreement. I get one every month when I pay so I'm not sure why the same can't be done when a significant change in the account occurs. I pay 200 dollars a month, and the bare minimum I expect In return is respect. I have gone to various other OTFs and have encountered much better customer service. I love orange theory and have truly enjoyed the classes, this is disappointing to see.
Apr 3rd, 2023