Kennedy Floorings

I purchased Kennedy Floorings Harbour Stone Core Plank through a local distributor as it was recommended highly for my sunroom by the salesperson at Bill Knight Flooring. The product states it is 100% water proof and good in extreme installation environments (-40 & +40c). For the waterproof claim: After a huge rain storm with high winds this summer, a small amount of water came into the sunroom and sat on the floor overnight. In the morning when I saw the results of the storm, I could see that the planks were lifting. I removed the planks in the impacted area to let the subfloor dry and discovered that the neoprene backing was pulling away from the affected planks. For the Extreme Temp claim: In the summer months when the sunroom heats to high temperatures, the product lifted at the ends of several planks, creating hazards and spots that easily cracked. I contacted the sales person at Bill Knight Flooring who then provided the request for warranty claim directly to the Vp of Kennedy Flooring. Kennedy Flooring denied the claim at first. I then contacted the VP of Kennedy Flooring directly to clarify the details of the claim and was told they would follow up with an inspection of the product with the salesperson from Bill Knight. Since that "promise" there has been no contact with me to arrange an inspection and Kennedy Floorings has completely ignored several follow-up emails from myself to resolve this simple issue. I dealt directly with the VP of Kennedy Floorings and am very unhappy with their lack of customer service and their failure to stand by their product warranties.
Dec 9th, 2022

Dec 1st, 2022

Oct 2nd, 2022

Oct 1st, 2022

Aug 29th, 2022