Mosaic Funeral, Cremation & Cemetery Services

Hours
Chamber Rating
-
Terry Brown
Mar 12th, 2023 -
Ben Coliper
Nov 24th, 2022 -
Justin Villegas
Feb 7th, 2022 -
Thunderstone
Nov 15th, 2022 -
Maria Fernandes
Mar 21st, 2022
Contact Info
- 204-275-5555
Questions & Answers
Q What is the phone number for Mosaic Funeral, Cremation & Cemetery Services?
A The phone number for Mosaic Funeral, Cremation & Cemetery Services is: 204-275-5555.
Q Where is Mosaic Funeral, Cremation & Cemetery Services located?
A Mosaic Funeral, Cremation & Cemetery Services is located at 1839 Rd 64 N, Winnipeg, MB R2X 1R3
Q What is the internet address for Mosaic Funeral, Cremation & Cemetery Services?
A The website (URL) for Mosaic Funeral, Cremation & Cemetery Services is: http://www.mosaicfunerals.ca/
Q What days are Mosaic Funeral, Cremation & Cemetery Services open?
A Mosaic Funeral, Cremation & Cemetery Services is open:
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Q How is Mosaic Funeral, Cremation & Cemetery Services rated?
A Mosaic Funeral, Cremation & Cemetery Services has a 3.9 Star Rating from 22 reviewers.
Hours
Ratings and Reviews
Mosaic Funeral, Cremation & Cemetery Services
Overall Rating
Overall Rating
( 22 Reviews )
Terry Brown on Google
COST 1/4 CORPORATEATE FUNERAL HOMES.

Ben Coliper on Google

Justin Villegas on Google

Thunderstone on Google
They'll say they are different, not corporate, family owned to reassure. Dont be taken by their well rehearsed and consoling lines, it only lasts until they get your money.
A death is one of the most painful and emotional times for any family. Often in no condition evaluate the expensive services being purchased; we were no different. Looking for a professional company to trust. We received assurances in our meeting and mistakenly trusted them to follow through. They said they were experienced, would follow through on services and details. We never expected the substandard, embarrassing and disrespectful treatment we received.
It started the day of the service. The limo was to transport our immediate family and some items to the service. The limo showed up slightly late, not an issue. Then tells us that this is a first time with this car and hes from out or town. We start filing out to load into the limo and bring some of the items we need for the church service. A poster size picture collage with stand and some smaller items.
We're assured these could be loaded into the limo trunk but the driver didn't how to open it, in the end, no one could. With this frustrating delay, thinking we could be late to the service; we had to have a family member, who was to be in the limo, load the items. Unable to ride with the family in the limo he followed and had to unload finding his own parking. Auspicious start.
Departing the driver said hed need directions to the church. This, while trying to console mom on the way to our dads service. We provided turn by turn directions to the church. No preparedness, no two-way radio, GPS for guidance. Professional service ?
We knew it was going to be a tough day, we put the bumpy start behind us, for what was ahead. The prayers, the viewing, condolences and the mass and reception, followed by entombment. The Church service and reception was without issue. I am glad we chose to arrange the food for the reception from another company. They provided flawless service. But we had to pay Mosaic additional, post contract charges for what felt like trumped charges for attendants and beverage service, (which was not good) because we chose to cater our own food.
This had already been a hard day, we were on the final emotional leg of the journey, the entombment, a final goodbye to dad. A marathon day but we were nearing the finish line but got tripped up before crossing. Exhausted, mom is broken, sobbing being held up as we load into the limo. Dad is loaded into the hearse ahead of the limo. Everyone left to get to to the mausoleum, 20 minutes away. 10 minutes pass. The driver informs us there is a problem with hearse and we'll be delayed. Visualize it, mom, irreconcilable in back staring out the windshield at the back of the hearse facing the coffin and the hood of that hearse is up, like a derelict car. In front of her family and church. Its like an outrageous movie scene but its not, its real. Emotionally tortured for nearly 40 minutes with a broken-down hearse, delayed because of a dead battery, really ! They had no backup, carried no booster pack (I do in my own car), no cables, nothing, not even CAA. It was surreal, assured another hearse had been dispatched, one never arrived. 40 minutes of waiting until a car arrived with booster cables. Not kidding, hoods up, bumper to bumper boosting that cursed hearse in front of the church, on what was to be my dad final peaceful journey. Attendants said, its an act of God im certain to cover themselves for the negligent maintenance and planning. In a business where there is no room for mistakes, for a solemn a one-time event, with families in the worst grief of their lives their completely callus amateur reaction and lack of preparedness was inexcusable.
Part 1 of 2

Maria Fernandes on Google
In the funeral business, customer service and compassion is key. If they can't even answer the phone in a polite manner and can speak to grieving families in such a dismissive tone, why would I ever trust them with the funeral of a loved in? If I could zero stars I would because of the negative experience.
Overall Rating
Overall Rating
( 22 Reviews )Write a Review
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