Anytime Fitness

Refund people when you over charge them on a month to month basis after they have tried canceling in verbal and written forms! Also, have your staff refrain from swearing and yelling at customers over the phone and in general! Ugh!!!
May 7th, 2023

May 6th, 2023

I find it super concerning that someone has had their membership cancelled for months, yet continues to be charged and won't be refunded despite reaching out through various channels and even to corporate levels without nothing being done.
May 4th, 2023

May 4th, 2023

Ive been a member at this gym for over 4 years until recently. I had an incident where another (male) gym member was verbally abusive towards me as well as making threats towards me (a woman). I reported it right after it happened as I didnt feel comfortable even finishing my workout. The way this situation was handled is absolutely disgusting. I was told its a he said she said situation and they cant do anything (even though they reviewed it on the cameras and acknowledged that they could see him trying to get my attention and say things to me). After I voiced my concern to management they told me they wouldnt be giving him any repercussions as they didnt want to upset him and cause further altercations. I let them know I would be canceling my membership immediately as I no longer felt safe as a woman at this gym especially with nothing being done to ensure this other member knew this behaviour was unacceptable especially in the gym. The manager told me I would still be required to pay the next 30 days due to their cancellation policy - perfect thank you I am scared for my safety but this gym really cares about the $47 they would be losing. In the end they covered the amount but the amount of back and forth in regards to this was very unnecessary and frustrating. I have lost respect for this gym and the management and no longer care to give them my business, as well as the 4 other friends Ive brought along to get memberships will also be leaving once their contracts are up. All gyms should have a zero tolerance policy for harassment, threats and bullying. Seems more important than a 30 day cancellation policy.
Apr 11th, 2023