Full Scene Athletic Centre

Still getting emails and texts from them after i unsubscribed months ago
Mar 28th, 2023

Aug 16th, 2022

Didn't want to do this but no one seems to want to get back to me again. I had a bad injury so I needed some time off and wanted to freeze my membership. I sent an email and they froze it for 3 months. I must've missed the 3 months part and saw I was getting charged again so I blocked the payments. This was my mistake and got an email from someone there telling me I need to pay for the previous month's and I agree due to me being dumb. I don't hear back from them and figured I'd just pay the back payments when I head back to the gym then a few days ago I get a latter from a collection agency, nice. I send them another email about it but no reply again. I would think they would at least call first before going the collection agency route to make sure they or I didn't miss an email but nope, must be to hard to pick up a phone. This is a great way to treat a long time member and someone that didn't freeze my membership all through the lockdown. To bad, its a nice gym.
Aug 9th, 2022

Aug 3rd, 2022

Watch out for their cancellation policy. They will not attach the form when you give them the one month notice and require you to request for the form. I went 2 weeks not knowing this until I got charged as was left curious to why. They mentioned that it is because you need to fill out this form which they left out of the email the first time when I requested. They owned up to their mistake but said sorry not sorry as this is our policy. It is less about the money and more about the principle. I enjoyed the gym when I was there but I was away so I figured to cancel rather than put it on hold. Very disappointing that a business would use sales tactics and distraction messages within an email to avoid cancellations rather than just honor my word and allow me to cancel. So if you are wanting to cancel your membership or to sign up with this gym make sure you email them to get the cancellation form first thing when you get your membership as there is no other way to get it.
Jul 31st, 2022