TheKey - Formerly Home Care Assistance

Beware of home care businesses that have multiple 5 star reviews. This company is just as bad as other for profit companies. All they care about is the money they make off of the vulnerable people that need help. Their employees are disgruntled, complaining about their low pay, $14-15 per hour while the company charges clients $30 per hour, being overworked from being forced to pick up shifts and hate their jobs. Don't be fooled by this place, not all that glitters is gold.
Sep 2nd, 2022

AWESOME! This would be a good one word description of our experience, but let me elaborate a bit. Neighbors we helped on a daily basis had finally agreed they were definitely past the need for extra resources, especially at night. It was increasingly difficult for our terminal senior to provide care for a spouse in the throws of advancing dementia. Being a retired nurse and used to the slowness of the healthcare system at times... I was in for a big surprise! Within two hrs of my call Dennis happened to be available to meet with seniors and myself in their home to discuss the needs. He listened carefully to what they had to say about their needs and short/long term wishes. He toured the home for any safety concerns and to acquaint himself for future orientation of staff. He left with the goal of having a caregiver in the home that very night and it happened! The caregivers we have met are kind and thoughtful and do so much more than basic care during their shifts. They talked and listened to client, they read, they played music, looked through photo albums with them, attempted small hobbies or chores with them, prepared snacks, took them to deck to enjoy nice days and communicated well with us if a concern. Dennis often met new workers at the home to update them and checked in with seniors and us to how things were going. Approachability with this entire service was a breathe of fresh air from the office staff to Dennis and the caregivers. It was truly a gift to the seniors and to us who were now able to sleep at night, not always waiting for the phone to ring or wondering if all was well. We can't thank Dennis and the staff enough for their services.
Oct 30th, 2021

This company is great for starting off in the medical field. You have 4 awesome bosses and they have a great support line in case you have any questions or need help. They matched my skills to my clients and took into consideration my schedule. I really enjoy working for this company. They have great benefits too! The connections you make with your clients are endless and it is a great opportunity for young people to learn about how they want to live their future lives. If you would like a part-time job that teaches you life skills in a positive environment, this is the job for you. This is for someone who can commit to building and maintaining relationships with their clients as you are helping people to improve their quality of life.
Oct 11th, 2021

The team at Home Care Assistance is phenomenal. Dennis and the team worked so quickly to set up services within the same day for my dad. They take a detailed approach to ensure the client and worker personalities are a great fit. The home care workers Wes and Saudato were caring, kind, knowledgeable and tailored their role to fit my dads needs. I highly recommend Home Care Assistance!!
Jun 20th, 2021

Our familys experience with Home Care Assistance has been exceptional in all ways. From the initial visit and uptake with Dennis Fancy to the daily care of our mother. Dennis met with my sister, brother and I late on a Friday afternoon. He took a lot of time to understand our mothers needs, concerns and challenges. His advice as a pharmacist was invaluable and he was quickly able to identify moms key geriatric issues. She was matched with a care provider who was wonderful. This lady was patient, caring, safe and trustworthy. She went above the standards we expected. Our mothers mental and physical status improved dramatically with this care. As a healthcare practitioner for 38 years, I have seen a lot of services in that time. The experience with Dennis and his company HCA ranks as one of the best. I would not hesitate to recommend them to any family for a loved one in need.
Feb 21st, 2021