Reliable Mobility

Definitely not a reliable company. Understaffed, poor communication and zero follow up. Bought a wheelchair over 6 months ago, and was never properly fitted. Returned and was charged addional costs for a tech to come fit. Paid 3 months ago and still waiting. The care home has left messages and I have left messages but still no follow up back. Avoid using if possible.
May 16th, 2023

I was referred here by Diamond Athletics. I rented a wheelchair, was not asked any questions and was given a wheelchair that does not have the features I require. I will be returning it and renting one from somewhere else. Parking is terrible, had to park at the parking lot in the back lane. (it is located on Portage Ave). Their parking lot and sidewalk was glare ice, quite surprising for a store that sells mobility products as their customers have mobility problems. I do not recommend this store at all.
Dec 18th, 2022

Graham is such nice person
Oct 9th, 2022

The staff are not very knowledgeable, dont ask questions pertaining to the clients needs. They dont know their products. UPDATE: I did speak with Graham. Im happy repot that I did feel he took the experience as an opportunity to do better for the next customer.
Jun 14th, 2022

Is there a rating less than one star? I wish there was. I took a friends scooter there to repair an ignition problem in mid November of 2022. I am still waiting for the scooter on the second of February of 2023. I have contacted them several times and even spoke to the manager who assured me everything would taken care of. That was a month and a half ago. I have been told two times, "The parts should be in next week." That was December and January. I have been told on three occasions that the repair technician would get back to me. Still waiting. One time the person answering the phone could not locate the scooter or my name for the contact info regarding the scooter. My friend has become quite depressed now because he cannot get around like he used to. Please, if you want reliable service, go elsewhere. You won't find it at Reliable Mobility.
Jan 28th, 2023