Synthetic Turf International Winnipeg

Late last summer (2020), Marlowe and his crew installed synthetic turf in our backyard. This past spring/summer (2021), we noticed that the edging they put in along the fence was no longer sitting flush with the turf and was separating in some places. It made the job look cheap, rushed and unprofessional. I emailed Marlowe regarding the problem and received no reply. A week later I sent another email, no reply. After another week I called Marlowe directly. I again told him the situation to which he replied that many of his clients were experiencing the same problem but he was "too busy" and we would be placed on a list and contacted in a couple of weeks. Four weeks passed and we received no call back. I calling again, but this time my call went to voicemail, where I left a message. It was now been 6 weeks since taking to Marlowe and over 2 months since my first email, and still no reply. Ironically, the reason we chose Marlowe was because his company's was the first to respond, and prior to installation, always answered our emails and questions promptly. Unfortunately it seems that Marlowe and his company will not stand behind their work and that once the cheque clears, you no longer rate as customers.
Sep 8th, 2021

Critical: Professionalism, Responsiveness
Sep 1st, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Aug 2nd, 2021

Looking at having our backyard covered in artificial turf. Marlowe and Dave (?) came out as scheduled to measure the space and prepare an estimates for the two types of turf we chose. Very reasonable pricing. Also looked on their web site and saw that they installed the new training turf last year in the Focus Fitness facility at Bell MTS Iceplex. If True North Sports + Entertainment trusts the quality of their work and the product they installed to meet the expectations of the Winnipeg Jets and Manitoba Moose players, it must be good.
Nov 22nd, 2020