Accurate Dorwin Inc

Amazing conpany amazing product
Dec 24th, 2022

Installation was bad even though they assured me a 30 year plus man did the install. No insulation and window leaked destroying the wall under window. window quality was good but do not have them do install!
Nov 23rd, 2022

Nov 20th, 2022

If you're a residential customer looking for doors, DO NOT CHOOSE ACCURATE DORWIN. We ordered exterior doors March 2022 with an estimated 20 week production time, assured that we would have the new doors installed in September. As Sept approached, we contacted them to get a status update, to find that our sales person was no longer with the company. We were directed to someone else who, several weeks after saying they'd look into our order, also ceased working with them. After numerous phone messages and emails to various people in the company over the subsequent months, it became clear that we were being ghosted. No one returned our messages, to the point where we finally disputed the deposit charge with our credit card company in November and got our money back for unfulfilled services. Not sure what has happened to them as previously had no issues with their service but now they're a complete sham. Have never been so poorly treated by a company. Do not trust with your money. For all the time we've wasted and the hassle caused, would give zero stars if I could.
Feb 3rd, 2023

Around mid-November, 2021 my wife and I signed a contract with Accurate Dorwin/Polar Windows to install windows throughout our house (approx. 43 windows total). There had been some build up to this, as Accurate Dorwin/Polar had originally screwed up on our estimate and I complained, resulting in them (VP Jeff) offering a lower price on the project. In late April, 2022 we had the windows installed (over a period of about 2 weeks, as we had some windows from Accurate Dorwin, and some from Polar). After the installation, it became clear that (among other quality issues) there was a full window for our kitchen missing from the install. After a number of back-and-forths and reviews of the contracts we were told in May, 2022 that the window had been missed by Accurate Dorwin/Polar but that it had been put back in queue for production. We then paid the amount owing on the contract for the windows that had been installed. Over the course of the entire summer of 2022 (May to Sept) we kept in constant contact with our sales rep (Greg) inquiring about the missing window. We were repeatedly told it was "in production". During that time we also required multiple visits from the company to fix poor installation of the existing windows (to-date, not all poor installation issues have been addressed). In Sept, 2022 our sale rep Greg informed us he was leaving the company. We still had not received our missing window. We contacted the VP Jeff to complain. Jeff informed us that they had NO RECORD of our window in production. We were understandably angry and Jeff assured us he would put the window into production and we would have it installed by late Oct, 2022. In mid Nov, 2022 I contacted Jeff as we had still not had any contact from them re: the missing window. I said if the issue wasn't resolved immediately I'd be pursuing other avenues. He has never responded back. Do not use this company. They don't value your time or your money.
Jan 12th, 2023