Osborne Village Medical Clinic

I love Dr. Ramos and I feel like she actually cares and takes times to listen to me. She even asks me before I leave if there is anything else I wanted to discuss with her which blows my mind because other doctors have rules about how many things you can do or ask at one appointment. The only downside to this clinic is their receptionist unfortunately. You don't get the same care or attention to detail as the doctor. Really unfortunate as they are our first point of contact. I had to have the same conversation with her 2 times and she didn't even remember me calling the week before. She told me "call back in a week". When I called back I had the exact same conversation as last week and it got nowhere. She even tried to tell me I didn't get something done when I did. Like you think I would know I was there unless it was a crazy fever dream. Conclusion Doctor = great Receptionist = Meh at best.
May 23rd, 2023

Dr. Patricia Ramos is a good professional and a great person. She is my primary doctor and I am satisfied with the service; the attention is fast and cordial. The receptionist is also nice, always attentive to answer my questions. To improve, I would like them to have more hours from Monday to Friday, for example until 7:00 p.m., since they do not open on Saturdays. Thanks!
May 7th, 2023

Mar 25th, 2023

Mar 10th, 2023

After waiting so long to find a female doctor taking new patients (and SO close to home) I was very happy. However, in the last few months, it has become impossible to get through by phone. Nobody ever seems available to answer the phone and nobody ever calls back when you leave a message needing to book an appointment. My pharmacist even has a hard time getting through for a simple prescription refill. It doesn't even seem like the answering machine/voicemail is legit. Are the messages listend to when leaving a name and numbet for a call back? I finally got through one day last week after calling multiple times throughout the day. I don't want to look for another doctor but if a person is unable to book appointments (no, not waiting until the last minute) then what is one to do because I really like the doctor!
Mar 7th, 2023