Grand & Toy
Hours
Chamber Rating
-
Nov 19th, 2022 -
Emile Desrochers
Always a pleasure to do business with
Nov 18th, 2021 -
Kelvin Aigbefo
Mar 4th, 2021 -
Trevor Francis
Super friendly staff - will bend over backwards to help you out. Highly recommended!!
Dec 12th, 2018 -
Dave Olsen
I'm beyond belief that any corporation could be so incompetent, that this must be willfully done. I ordered a $1000 printer from Grand&Toy on Jan 24, 2023 via their website. I called before ordering to confirm that what I would be charged on the website would be the final price. I was assured by two different reps that it would be the final price. On Jan 30, I finally received an email acknowledging this purchase. However, they added a $116+ freight charge without authorization. I immediately replied to the email to cancel and I followed up immediately by telephone to cancel. I received an email response that acknowledged the cancellation that same day, however, my credit card was charged and they did not reverse the charge. The next day, I was informed that they could not stop their 3rd party vendor from shipping the printer and the only way to cancel would be to refuse the printer when delivered. I did exactly that. Still no refund. I was informed that I had to wait until the 3rd party vendor received the printer. When the tracking info indicated that it was received two days later, I sent this confirmation by email to G&T. They then said I had to wait 3-5 business days for the refund. Nine business days later, I again demanded my refund. They then sent an email telling me that it would take 3-5 business days to process the refund. Again, this delay continued. I finally called my credit card and they told me that they could see that the refund was on its way. It finally arrived Monday, a total of 7 weeks that they held over a $1000.00. Truly astounding. I have all the emails to prove it. Dave Olsen
Mar 3rd, 2023
Contact Info
- 866-391-8111
Questions & Answers
Q What is the phone number for Grand & Toy?
A The phone number for Grand & Toy is: 866-391-8111.
Q Where is Grand & Toy located?
A Grand & Toy is located at 1641 Seel Ave, Winnipeg, MB R3T 5J1
Q What is the internet address for Grand & Toy?
A The website (URL) for Grand & Toy is: https://www.grandandtoy.com/
Q What days are Grand & Toy open?
A Grand & Toy is open:
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Q How is Grand & Toy rated?
A Grand & Toy has a 3.6 Star Rating from 7 reviewers.
Hours
Ratings and Reviews
Grand & Toy
Overall Rating
Overall Rating
( 7 Reviews )on Google
Emile Desrochers on Google
Always a pleasure to do business with
Kelvin Aigbefo on Google
Trevor Francis on Google
Super friendly staff - will bend over backwards to help you out. Highly recommended!!
Dave Olsen on Google
I'm beyond belief that any corporation could be so incompetent, that this must be willfully done.
I ordered a $1000 printer from Grand&Toy on Jan 24, 2023 via their website. I called before ordering to confirm that what I would be charged on the website would be the final price. I was assured by two different reps that it would be the final price.
On Jan 30, I finally received an email acknowledging this purchase. However, they added a $116+ freight charge without authorization. I immediately replied to the email to cancel and I followed up immediately by telephone to cancel.
I received an email response that acknowledged the cancellation that same day, however, my credit card was charged and they did not reverse the charge.
The next day, I was informed that they could not stop their 3rd party vendor from shipping the printer and the only way to cancel would be to refuse the printer when delivered. I did exactly that. Still no refund. I was informed that I had to wait until the 3rd party vendor received the printer.
When the tracking info indicated that it was received two days later, I sent this confirmation by email to G&T. They then said I had to wait 3-5 business days for the refund.
Nine business days later, I again demanded my refund. They then sent an email telling me that it would take 3-5 business days to process the refund.
Again, this delay continued. I finally called my credit card and they told me that they could see that the refund was on its way. It finally arrived Monday, a total of 7 weeks that they held over a $1000.00.
Truly astounding. I have all the emails to prove it.
Dave Olsen
Overall Rating
Overall Rating
( 7 Reviews )Write a Review
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