Optical in Real Canadian Superstore

Me and my family always get our eyeglasses in superstore regent. Doctor always on time. Optician very friendly, excellent service. Today i spent $305 and surprisingly got 120k pc points. Now i can get free groceries after getting glasses and enjoying my chat with optical people! Definitely coming back again for my childrens glasses
Feb 12th, 2023

Oct 14th, 2022

I got my new glasses from them. it took over 2 weeks to come in. when they arrived it only had prescription lenses on one side not both. the manager Sharon told me she would Rush my order to fix it but she didn't it took over 2 weeks again. when I got them my vision was blurry and I took them back saying something was wrong. the employee Phil took them to the back to check them and assured me that they were exactly as the prescription stated and said my doctor must have made an error. went back to my eye doctor and he told me that my glasses were wrong. they were at 50 and I needed 150. I checked the prescription my doctor originally wrote and it clearly stated 150 now I have to wait over 2 weeks for the correct prescription! so frustrated I have to go so long without being able to see properly. incompetent staff and not helpful. go somewhere else!
Sep 23rd, 2022

If I could give zero stars I would. After yesterday's experience at Superstore Optical on Regent I will never be shopping there again. I received a call the day prior to come in and pick up my contact lenses that I had ordered 2 weeks prior. When I showed up at the store which was completely empty I was scolded for "showing up without an appointment." I repeatedly tried to explain I received a call from them the day prior informing me my order was in and to come pick it up. The woman working on the evening of Wednesday November 18th 2020 could not comprehend that the problem was on them. It is not my fault that your staff called me, told me to come in but did not tell me I needed an appointment to pick up my order. Rather then her realizing they misinformed me, she was rude, repeatedly cut me off and was upset at the fact she had to do some work. I have order my contacts from there for about 6 years but you have lost me as a customer for life. From now on I'm buying from Clearly Contacts for half the price. Thanks!
May 13th, 2020

Excellent.
Jan 25th, 2019