Prairie Eye Care - Winnipeg Optometrists (Henderson Hwy)

I was very impressed with the service I received this morning. Everyone was very friendly, knowledgeable and professional. I will be making sure to tell people about my experience. Keep up the great work!!
Apr 11th, 2023

If I could give it no stars I would. Went to see a Dr. Duplak on Sept. 6/2022. Gave me a prescription for glasses so I proceeded to get them made. They were not even close !!! She did not listen to my needs. Finally went to another optometrist on Oct. 11/2022. My eyes had not changed from 2019. Now I am out the fee for the exam and for the 4 pairs of glasses I had made. Beware of this Dr. Duplak. The other optometrist I went too could not believe where Dr. Duplak got these numbers. I will be contacting the Optometrist association about Dr. Duplak. Enough said !!!!!
Nov 18th, 2022

Came in for the trunk show eye wear event at McIvor mall. Staff and Optometrist went above and beyond to check my eyes and find me the perfect pairs. My new prescription sunglasses are so comfortable and perfect. The glasses have been great to wear and a much needed update. I am thrill with everything- service and product. Highly recommend this optometrists office. KFriesen
Nov 17th, 2022

An amazing experience and superb customer service from Lisa. Without going into a long detailed story, suffice it to say that Lisa went above and beyond anything I expected. Thanks again!
Nov 17th, 2022

They're fine, they're not mean or anything, but I certainly don't leave with a smile on my face. Their customer service could use some work. I told them my preferred name and they continued to use my legal name repeatedly. The optometrist was dismissive of my questions as well. They made me feel stupid for trying to make conversation. The person who did the initial tests (eye pressure, photos, etc) was kind, but the rest of the desk staff and the optometrist made me feel unwelcome. I had my glasses adjusted because the right arm was bent too far down. Instead of consulting me about what happened, they guessed that the left one had been bent up, and they pushed it back down. Sure, my glasses are straight now, but they're angled down and I'll need to get used to them. They could've just asked, "do you remember which arm was the correct angle?" They also didn't notify me that my insurance wouldn't cover the full exam. I had to pay out of pocket just to be told that my prescription was the same, when I could've waited a few months for it to be fully covered.
Nov 7th, 2022