ROBINSON SUPPLY | B. A. Robinson Co. Ltd.

Apr 2nd, 2023

Was snubbed by employees. Was in show room 15 minutes looking at product with no help from anyone who worked there even though they were sitting at a desk doing nothing in the middle of the show room. Products I wanted to see were under construction (just disappointed not really blaming company for remodel). And when I approached an employee at the counter was sighed at and ignored. Walked straight out. All I wanted to do was buy a high end shower set. Guess Amazon wins again.
Jan 31st, 2023

When I entered the showroom, I didnt see any other customers in the store; however, one woman was standing at a computer and appeared to be a salesperson. I was lugging my 5 month old in his car seat because he was sleeping and didnt want to wake him while I shopped. I had made a special trip to the store to see, and likely purchase, a specific kitchen faucet. I stood in the entrance area for a minute or so to get my bearings and allow the salespeople to greet me. When that didnt happen, I assumed the woman standing by was not able or ready to help me, so I set about looking for the faucet. I was clearly looking to purchase something that day because I had my phone out, I was touching and looking at faucets, and trying to find the product number of the model I had found on their website. As I walked up and down the aisles, carrying a heavy car seat, a middle-aged couple walked into the store and were promptly greeted by the same salesperson who had not even glanced my way, let alone said hello to me. The worst part of this interaction was that I joked with my husband as I left the house that I should put on makeup and heels due to my experience dealing with salespeople in these types of stores. While its impossible to know the true motivation of the salesperson, at best, my experience there demonstrates poor customer service, at worst, I was profiled as someone whose commission was too small to bother with. A piece of advice to the salespeople: someone with an infant is likely to purchase something on the spot as one doesnt typically bring a baby shopping just for fun.
Oct 15th, 2022

shipping docks on Ellice ave nd receiving docks on front at route 90 for truckers
Oct 7th, 2022

Great people always happy to help, Ron in plumbing department is Great guy. Kudos
Sep 13th, 2022