Pillar Property Management Inc.

Apr 11th, 2023

Update: You are responsible, it says you are responsible for building maintenance(lawn mowing, cutting weeds, etc.) and snow clearing on my copy of the management agreement..You have to repeatedly contact customer service for months before you receive any kind of help. Maintenance is poor, weeds overgrown in summer, sand just tossed on top of piles of snow on steps in winter. Brooke in particular has been absolutely no help whatsoever.
Mar 17th, 2023

Pillar is a trustworthy company, their maintenance team responds very quickly and always provide me with the most economical solutions. I just learned today that their appliance technician Gil retired in January, he had done a lot of repairs for my suite. Wish him all the best!
Mar 13th, 2023

Edited to reply to the businesss reply: I never once complained about damage costs if any. I was complaining about the lack of timeliness, communication, and professionalism. I understand that if there were damages, the real estate owner should not be held responsible in most cases. I never even mentioned anything about that. I am upset at the blatant disregard for tenants (i.e. not following through with maintenance requests, giving me the run-around to get the deposit back, etc). Original review: Unprofessional company. Took months of calling repeatedly for any maintenance to be done, and they didnt even fix 3-4 things that were problems since move-in, even though they said they would. Be prepared to have to hound them to get your damage deposit back. It took about 10 phone calls and 24 business days to get mine back, even though the signed lease agreement said 14-21 days. (FYI the tenants board says damage deposits have to be returned within 14 days unless otherwise specified in the signed lease.) Stay clear of this company if you can.
May 9th, 2023

Thanks for Mike's effort on saving my property from former tenant! Their team is experienced and perfessional! After one month work, we recover this place to what it should be like! Thanks!
Mar 6th, 2023