Tim Hortons

Service : 2/5 | Atmosphere : 3/5 More
May 18th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
May 16th, 2023

May 11th, 2023

This location doesnt even deserve 1 star. Staff is very rude. I always have to wait for placing my order. They are not friendly. Although staff working here is Indian but they dont like to serve Indian people. Please teach them to treat everyone same.
May 7th, 2023

No issues at the order speaker, but the window person insisted I wasnt charged the ten cents I should have been charged for the cup of water I asked for back at the speaker. They never offer or give a receipt so who knows. Keep in mind I paid over $20 for my order but yes they insisted on charging ten cents for the water to the point that he wanted me to use my credit card again to cover it. Who cares, its ten cents, but it should have been charged because I asked for it as part of my order. And its ridiculous considering the merchant fee I know you pay for me to tap my premium credit card. Went to Tims on Pembina @ Grant today and guess what? 0.00 showed up on the screen for a cup of water. Tims needs to set the standard, not the franchise owners. Staff are also very rude and dismissive. Its not personal if you forgot something just ask clarifying questions and fix it. They take it personally and argue with you. You just want to drive away with the wrong items and deal with it yourself because youre holding up a line and theyre not listening anyway. Ive never experienced such bad customer service in the city so consistently. Id love to say its a one off but after 3 or 4 issues in just a couple months Id say the management isnt addressing concerns or training their staff on customer service skills
May 8th, 2023