New Heights Roofing & Exteriors

Critical: Professionalism
Nov 1st, 2022

They did a great job on our roof everything that we asked them for did all the cladding and it was all at a decent price they didnt gouges us. The gentleman that came to our house was very professional did all the work before they asked for a dime. I hand out their cards to everyone now who says they need roofing repairs or replacement done. Service: Roof installation
Oct 24th, 2022

They damaged my roof and wont come back and fix it, they sent a student to fix it
Oct 19th, 2022

I am quite appalled by all the positive reviews. I have had and continue to have such a negative experience. We booked and paid a deposit for our roof to be redone in the middle of May, scheduled early to mid June. The sales person seemed very friendly and knowledgeable. Answered all of our questions. I was excited. We did have more rain this spring than usual so when we hadn't heard from or seen anyone by the end of June we weren't too concerned. However by mid July I had contacted the sales person to check in. He said try the office but he'd look into it. I called and got no answer so left a message. A few days later with no new info I called sales person again. He said there's delays but they're working as quick as they could. I mentioned not having any receipt for the deposit which was supposed to be sent and they said they would send that. I got a text asking for my email again , which I provided and then got the receipt. This repeated a few more times finally receiving a message mid August they would be there next week. They arrived around 2pm the next Wednesday, we learned they were actually St Boniface Roofing, which we were told they do not subcontract out. It's all over the website. They did not replace the plumbing stack which was supposed to be done. We were told someone else does the eaves and everything else and would be by the following week. It's been 3 more weeks now with no information and a half finished roof. I feel completely disrespected as a customer. Especially after reading so many positive reviews. The whole experience apart from the sales pitch has been completely unprofessional. I would like the job finished however I do not feel its even worth what I was originally quoted. Would not recommend. I would like to add St. Boniface Roofing were friendly and did a good job on the shingling. It's the principle that they claim not to subcontract out. I'd prefer to just get my money back and pay St Boniface at this point. Service: Roof repair
Sep 20th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jun 25th, 2022