ADT Security Services

The worst customer service I've ever encountered.
Oct 30th, 2022

I would give no stars if possible, worst customer service, each department does not communicate with the other, over 3 weeks of my business being down, no alarm no phone nothing, and no one could care less at this company. DO NOT USE THEM !!. Business owners beware.
Sep 23rd, 2022

The lowest amount of stars I can give. The worst part is, I can't even tell you how bad their actual install or services are because they didn't even bother to show up! I spent over an hour on the phone on hold and talking to people I can barely understand, multiple texts throughout the weekend to confirm the install appointment, only to have nothing happen. And when I mean nothing, I really do mean NOTHING. I received no calls to say where the installer even went, and when I call Telus, another hour on hold, they seemd to have no clue as to why they didn't show up. If this is the kind of service I was going to get, I'm thankful this happened, because I dodged a serious bullet with their unprofessional conduct. This is my home and family, why would I possible trust it to people who can't even show up to install the system, let alone monitor it, PLEASE! Don't trust your family to people like this.
Nov 23rd, 2022

TelusADT: Had a tech come out for a sensor that has been acting up. Came by and my mother was home. My mother stated the tech to be quite rude and disrespectful. Whe I called to report the concern the customer service rep was nice and understanding (hence the 2nd star). However, I have not received any follow up since and on top of it, the tech did a poor job. You would think this is not a service that we pay for. Upset and annoyed. Really need to re-think this contract.
Sep 4th, 2022

This service and company is the worst service ever! If there was a option to rate them a zero, I would have. Ive been with them for a little while and just recently Ive been having a lot of the same issues that have not been resolved, even with multiple techs coming out. Theres always glitches happening, and they never have a reason behind it besides it may be the internet. When were talking about security, theres zero room for error! So when I tried to get out of my contract, because this service isnt working they told me I owed 1000 bucks. If this was working and the problem was resolved, I wouldn't have to leave this company! Just trying to get any kind of money out of you. Warning all to Stay far away from this company.
Aug 22nd, 2022