U-Haul Moving & Storage at Regent Ave

May 19th, 2023

I need a manager to call Me asap! Not impressed from an appt today
May 18th, 2023

The two younger guys are very unprofessional; time management, team work, and customer support/assistance lack horribly. I waited outside for over 50-60 minutes to get my propane tank filled, 2 customers who had come after my arrival were assisted first, when I had gone inside I was never greeted upon arrival to the desk. one of the individuals was already helping one customer but the other who was the only certified employee looked as though he was playing on a phone got up and began helping the other. When they were done the certified individual said oh someones at propane, then continued on his phone, then greeted me and I informed him that I was the one waiting for propane and he said it would be a few moments. I proceeded to wait for 25 minutes and left due to their lack of customer service.
May 6th, 2023

Terrible experience, I don't know how unqualified front staff can be hired to handle customers and damage the reputation of the company, even the manager incharge needed some skills on how to handle a busy operation and his own stress. Never come a back place that's for sure... there are other locations where we surely can get a better service.
Apr 30th, 2023

The 5 stars mainly goes to David if I am not mistaken. He was very patient and professional even in the cold, we saw him helping other customers and with a smile. It is a pleasure to see someone like that in our days. Wish u all the best and thank u very much.
Dec 12th, 2022