SellOffVacations.com

CHASH I.II..I
Mar 28th, 2023

After almost 4 tears we wanted to get away and last time we used this office of Selloffvacation on St Anne Road, it was great experience and they were very matriculate about all details. We called couple of times to discuss but they were too busy to assist us and told us to go to the office. Well I did and office was under renovations. I met LeAnn. Now not to be disrespectful, but she is true example of an employee who really hates her job and just there for pay check. I gave her all what we wanted and asked her if she she can suggest a destination as safety, location, amenities, rating etc all were something we wanted her expertise. I do not like to just book online as a trip like this needs a knowledgeable Consultant and that is why we went there. She rushed it all and came with Punta Cana, We had no clue about Dominican Republic. We were eying for high end resort as this was way past due vacation. Well, to make long story short, our upgraded and expensive Honeymoon Suite was very tiny, sofa for one and on third floor. I very strongly suggested to look for main level as I hate going up on third floor after a long day of excursions etc. She did not even bother to send the request in at all. When asked, she said oh I called the resort about all but that was a lie. When you book there is space for special needs and requests etc and all airlines, resorts etc has that. I checked with all and there was not even a note. Resort was basic with limited amenities and nothing that we could do for excursions. We went to a park but nothing was there and mostly closed. Second day we booked a island trip but total waste of time and money. Dominican does not have much for outdoor activities but it was her job to know. I emailed several times and she stated someone will call me from customer service and that was few weeks ago. So far nothing, not even an apology at all. I wish they realize how important these things are for people. Not only the money but taking time off work and then end up with total disappointment, that is not right. She can do some work and at least have decency to justify her paycheck. Shame on you LeAnne for ruining our vacation.
Mar 25th, 2023

Some of the customer service representatives actually have no idea what theyre talking about and arent really helpful at all. Theyre not empathetic in the slightest, they dont understand how frustrating it is dealing with a customer service rep who literally has no idea how to do their job when so much money is on the line. Really disappointed, dont get how they have over a 4 star rating.
Mar 23rd, 2023

Jan 14th, 2023

Jan 11th, 2023