the winehouse

Apr 27th, 2023

Mar 26th, 2023

Mar 3rd, 2023

Helpful, friendly and a great delivery service.
Jan 7th, 2023

I was delighted to find Wine & Water puzzles sold here. I had two great experiences in the last week - Thursday with Jeff when I purchased one puzzle and Saturday with 3 lovely younger staff when I purchased 5 more. Since they are ridiculously expensive even for a puzzle nerd, I asked if there was a discount if I bought multiples. I was kindly offered a discount of 8%. If this was my last time there this review would be 5 stars. Tonight, I went back to buy the remaining 3 puzzles they carry (for a total of 9) and asked if I could get the same 8% discount. I was very abruptly and rudely told by the 2 older women and older man staff members I should never have gotten the discount and it only applies to cases of wine. They carried on trying to rudely justify it wouldnt be fair to other people who bought puzzles, etc. I purchased the puzzles as quick as possible and left with a sour taste in my mouth b/c of this interaction. If someone is willing to spend $500+ in puzzles in one week in your store, I expect to be respected as a customer and not scolded and told I was lucky I got the previous discount by the 3 older staff. As someone who works in eCommerce, Im fully aware the retail markup on similar items. 8% on a puzzle is nothing compared to if it was wine. This review isnt even about not getting the discount on the final 3 puzzles if I was told so respectfully. Sadly, that wasnt the case.
Jan 8th, 2023