Expedia Cruises

Mildred is the girl with the travel wealth of knowledge.
Aug 6th, 2021

Booked a flight just weeks pre Pandemic in 2020. First issue was that the wrong flight was booked. All correct information given and none of our information was used to book the flight we had requested. Decisions were made by this travel agent without my knowledge and consent. Poor relay of information from the travel agent as time passed and I was the one always asking questions about our refund to find out that this person FORGOT she had cancelled our flights in March 2020 and we were never told. Found this out 18 months later. Would communicate to us, after we sent an email, by a phone call . I could then not refute what she said as it became my word against this agent.I was told information that was proven untrue , told to shush as that this travel agent would lose their job, that they dealt with West Jet as my third party, to get my funds returned and had no confirmation email from West jet, that they didn't know the last name of the agent who approved my fund transfer and that this travel agent did not want to rock the boat , that they trusted this West jet agent and that I would get my funds in 10 to 12 weeks with to confirmation of anything. The unprofessionallanism was flagrant. Had to deal with the manager , who resolved the issue within hours. I am keeping a close eye on this return in funds , its a wait and see!!!
May 14th, 2021

Great in booking trips, ask for Denise
Dec 30th, 2018

May 26th, 2018

Friendly knowledgeable staff and thoroughly takes interest in your vacation from start to finish!
Apr 25th, 2018