Sleep Country Canada

Apr 9th, 2023

In reading previous negative reviews, I can't believe we are talking about the same store and products. Our Sales Consultant was Gerald Pynn and we could not have been more accommodated. He is fantastic to deal with and the level of customer service provided by him and Sleep Country was exceptional. Our issues were addressed immediately and resolved to our complete satisfaction. Gerald is extremely well versed in the products he sells, and made certain we bought the mattress and frame that would meet our needs and wants. We purchased the King Casper Wave Nova Hybrid Snow and the Tranquil Adjustable base, as well as the extended 10 year Warranty. Special mention goes out to Tyrone and Austin for their install. To date, our sleep score.......10/10 :)
Dec 17th, 2022

Customer service is complete garbage. After they get your money for the product getting support afterwards is near impossible. We bought a bed frame which we did not like so we exchanged it for a more expensive one and paid the difference. Less than a year later one of the legs broke so we called for warranty just wanting a new leg and they said it was no longer in warranty, even though we purchased the frame less than a year ago. They claimed our original purchase date was longer than a year ago, The date they were talking about was for the original frame that we returned. They said it was an exchange so it does not give us a new warranty. So we could have gotten our money back, bought a new frame and that would have been ok but because we exchanged it we don't get warranty on our new product ? So why did I pay full price for a frame that they won't honor the warranty on? Go elsewhere, we have had several issues with this company, and there are lots of places that appreciate your business more and honor warranties.
Dec 6th, 2022

STAY CLEAR IF YOU NEED WARRANTY SERVICE! We purchased a $3K mattress that developed a severe depression where my 110 pound girlfriend sunk into the bed in one area within18 months of purchase. I will add we were sleeping on the couch as the mattress was causing her back pain and explained this to the company. The mattress failed so early in it's lifespan we thought warranty was a no brainer. We stepped through the warranty process to return a decision of not defective. The mattress so obviously failed that we took the time to write this review in hopes it saves the next person and hope this allows a more informed decision for the reader.
Oct 16th, 2022

Sep 27th, 2022