Alternatives

May 18th, 2023

What great service! Knowledgeable and affordable. Highly recommend.
Apr 20th, 2023

Not only does Alternatives carry beautiful and effective products, but the after-purchase service is exceptional. Mark, the installer, is knowledgeable, courteous and very particular about his work. Tanya, the office administrator, besides being very pleasant, is organization personified. And Jason, the owner, goes above and beyond to see that your unit is in good working condition, ready for any eventuality. My two fireplace inserts are the only alternate heat sources for my house, which is normally heated by hot water baseboards; if the power goes out for a long time, my pipes will freeze. Every autumn (and sometimes at other times), Jason ensures that my units are in top working condition for the winter. The personal attention given by the team at Alternatives gives me peace of mind that if something should happen, my units will see me through. I highly recommend this company and am continually grateful for their excellent service.
Feb 21st, 2023

We purchased our fireplace from Alternatives 5 years ago and love the product. After service has been prompt and professional with no exception. During the recent high winds the roof vent blew off and the fireplace would not stay on. I called Tanya for an appointment and Jason the service technician was here the very next day to replace the vent which turned out to be defective and was covered under warranty. Jason was very professional and informative and I 'd have no hesitation to recommend Alternatives to anyone.
Feb 19th, 2023

Fantastic service! Jason came to our place in the Cambridge Narrows to service our fireplace on his Sunday off. This is why this is our second fireplace purchased from Alternatives. Thank you Jason.
Feb 16th, 2023