Western Pet Supply

May 4th, 2023

It was good
Apr 13th, 2023

Lovely place and very helpful people. The fish and tank looks will take care of. I love seeing that in a place.
Apr 8th, 2023

Mar 30th, 2023

***** 1 star for first time visit ***** Went to buy a fish today with my daughter. Unfortunately you are only open on Saturdays and I work every second weekend so getting the time to drive down from Pasadena was tricky. None the less, we got down today and went in to buy one and we were greeted and asked if we needed any help. Told the young man that we wanted to buy a fish. He said certain ones were quarantined and could only purchase the ones that had a explanation mark on the tank. That was fine, she just wanted a fish and wasn't too picky. When he asked what kind of tank we had, I told him it was only a small one and I did not have a heater for it. He told me I would need a heater before he would sell me a fish which was fine. He asked the dimensions and how much water it held but I couldn't remember. He told me he couldn't sell me a heater until I knew the exact dimensions of it. I tried to explain to him or find a similar one but he told me I couldn't buy one until I knew the dimensions once again. I said "so basically you are telling me there is nothing I can buy today?" No he said and I was forced to leave empty handed instead of spending the time to help me figure out the correct one I needed and accepting my money that I was going to spend. Stewing the whole drive home, I told my daugther I would rather drive to Gander than go back and deal with the ignorant staff. Reading a previous review, it seems like I am not the only one who had a problem with this young man. Lessons in "you don't make sales, you don't have a job" wouldn't go astray for this guy. **************Update*************** Was invited back to the store by the owner. 100% better experience this time. Explanation was better and I now have a better understanding of what I need to be a responsible pet owner. If you are a first time pet owner, I highly recommend contacting the store first to set up a time with the owner because Andrew is totally invested in pleasing his customers. 5 stars for this store owner.
Feb 12th, 2023