Western Toyota

Wonderful service.
Feb 15th, 2023

I had a car breakdown emergency during my time visiting Corner Brook. I spoke with a friendly and helpful staff member (I believe her name was Yvonne) at Western Toyota the evening my car broke down and asked if they were able to help get me road ready/look at my car ASAP the next morning so I could get back on the road in the afternoon to where I needed to be for work by the next evening. I was assured they would be happy to assist and had my rental car towed to their place of business that same evening, to be looked at/fixed the next morning as soon as possible. I spoke with a different customer service member again the next morning and was asked by that agent what was wrong with my car? Even though I had already called and spoke with Yvonne AND had left a note with a brief description of my issue with my car. I was told by this agent that they had a "staffing issue" (who DOESN'T having staffing issues these days?) with their mechanics and they might not be able to look at my car until the afternoon. I reiterated the importance of my car being road ready for the evening in order to make it back to my workplace/the timely nature of my issue. I called Western Toyota again two hours later around 1100 after not hearing anything and was told by a third customer service member that my car hasn't even been looked at yet because of the mechanic being "very busy with appointments," that "sometimes people cancel them or don't show up but everyone has shown up today." I fully understand and value the nature of having appointments and keeping them, but I did have a car emergency happening, so it would have been nice if they told me first thing in the morning that I would be a lower priority than their regularly scheduled appointments... When I spoke to Western Toyota around 1100 I reiterated AGAIN the importance of my car being road ready ASAP so I could get to work. In the end, I ended up getting my car towed to another independent mechanic instead, who was able to fix my car and get in road ready within an hour of it arriving at his shop. So I paid for a tow truck to the Toyota dealership for nothing... Overall a very poor experience dealing with Western Toyota. I don't know if it is an issue with staff communication or priority setting that needs to be addressed there. If I had known my car emergency situation would be a lower priority than their regular scheduled service appointments I never would have had my car towed there in the first place and would have researched independent mechanics first thing in the morning. 0/10 would recommended their service shop for roadside emergencies that are time sensitive.
Feb 1st, 2023

Very Rude ppls running this business! Be away away at these ppls. Goran
Oct 14th, 2022

Oct 9th, 2022

Very friendly service. They had my weird sized tire in stock and helped me quickly get back on the road after a flat.
Jul 4th, 2022