Thrifty Car Rental - Saint Johns International Airport

DO NOT RENT FROM THIS COMPANY. I usually always use Enterprise, but they didnt have any cars available at this location, and so I tried Thrifty for the first time because it was significantly cheaper too ($450 for 5 days for an SUV). However, they decided not to recognize my international license - which is legally valid in Canada, and I have rented just fine in this province and others. We ended up having to rent from another company for $1200 - since there is no other way to get around the island. You can kiss that refund goodbye. Theres no customer service number that works - you cannot event try to get a refund from Thrifty. Worst of all the staff at this location were very hostile and dismissive, not even willing to look at the law on their own provincial governments website. It felt like they had made up their mind as soon as they saw the license and decided they wouldnt rent no matter what. I wish I had read the reviews on google maps - I wouldnt have even tried to rent from them if I had seen all these negative reviews.
May 14th, 2023

Rented an Eco car and got a mini van. Gas is high, so it's not ideal. No staff upon checkout. Got charged $167.00 for under a quarter tank of gas. I even have a receipt to show gas being added first thing in the morning before departing the flight. The pump stopped, so I presumed it was full. Drive to drop off van and gas level dropped a little bit. They charged me $167.00 for 45 liters at $3.70 a liter. $167.00 there might have been 10 liters needed.... The entire tank is 71.9 liters... no way, even at 3.70 a liter, it took $167.00. So someone lies OR is steeling gas at the pump from customers when doing drop off. Waiting to hear from Tracy, the manager, as this is crazy!! I even have a gas receipt from my fill.
May 1st, 2023

Do not rent from this criminal organization. Took a huge charge from my credit card months after without any reason and are impossible to reach.
Mar 23rd, 2023

Dont waste your time nor money!
Mar 16th, 2023

They told me that i can rent a car as a novice driver but upon arrival they denied and didn't give me the car. Waste of time and energy. Other companies were not like this.
Jan 17th, 2023