Intact Insurance

Couldn't get an online quote even though it's offered on the site
Nov 3rd, 2022

This is the worst customer service I have ever experienced. Phone calls and emails ignored. Initial vehicle claim was taken care of but problems with the repair occurred and intact basically hung us out to dry. Months of trying to get someone to help us. And the folks at Johnsons Insurance( Intact) are of no help either.
Sep 30th, 2022

In short, worst experience ever. After sending the first email to me, which I replied in 10 minutes, the adjustor never replied back in 15 days and counting, calls was always not available, broker tried to contact, ignored as well. Tried call their call centers, not helpful at all, the worst thing is, the accident is 100% percent the other driver's fault, yet they suggest or trying to persuade me to use my own collision policy, everyone knows that will affect your rating and premium, yet that's still a suggested option. Few years ago, I experienced a not my fault accident as well, it was all settled in 3 days. Now I have to wait for that long time for a single response, what's wrong with this country? Just go and search for reviews, it's all below 2 stars, lots of horrible stories, help yourself, go and change to another underwriter if you still with Intact
Oct 24th, 2022

Can honestly say this (ongoing) experience with Intact over a claim for damages to our home has been the worst customer service experience of my life. Damages occurred in November 2021 and we were told repairs would be completed as soon as weather allows. Now it is going on September and the only reason the house repairs were completed recently was because I threatened legal action. Our garage is still not repaired and we cannot get a straight answer on when it will be completed. The garage is fully insulated and wired and has been leaking since the winter but the agent essentially said thats not his problem. Terrible communication. Impossible to get any information out of the agent without pestering. Disgusting treatment considering the premium on the home is over 2K.
Sep 10th, 2022

Accident today on a Sunday. Called Intact toll free number and talked to an agent on two different occasions. Need to get vehicle towed and require a rent a car. Accident in a rural area. My residence two hour drive away. Apparently they only cover tow to 50 KM. This was not imparted to me on the first call. Tried to get a claim started online so I can i) have an adjustor call me sooner rather than later; ii) once I have a claim apparently I can get a rental vehicle (clause I have). Problem is the website has been down for hours now. Tomorrow is Thanksgiving Day and my preliminary search indicates the nearest Enterprise (Intact preferred rental) is closed. The only possibility would be the airport two hours away where I actually live. Fingers crossed that I make some headway tomorrow. Ironic that social media - Twitter in this case, did not have an update re: website down. Frustrating... . Two stars because there were actual people I was talking to and not 20 buttons to push.
Jun 25th, 2021