Shoppers Drug Mart

Apr 17th, 2023

Jan 22nd, 2023

friendliness
Jan 19th, 2023

I seem to always have an issue with the pharmacy. I know their policy is to request that fax prescriptions be filled. I came into the pharmacy to drop off an RX, and asked the staff to please also fill the RX on the fax machine, which had just came in or would be arriving in within a minute or 2 (I had spoken to my doctor in the parking lot who had faxed it during our call). She said no problem, come back in one hour. The same woman I always have an issue with (she is incredibly rude) was working the pick up counter, said there was only one medication. I explained that there should be 2 mentioned what happened at drop off, and asked to please check the fax machine. She came back and said quietly it was there on the fax but it would be an hour. I mentioned that this was kind of unacceptable as I had already been here an hour ago and asked it to be filled, and a breakdown in their staff communication shouldnt be my issue. I dont know why your staff think that people can just pick up and go every hour during the day, and making people wait for extremely necessary medication when its YOUR fault is terrible customer service. She refused to listen to what I was trying to to tell her, instead rolling her eyes and making faces. I tried telling her that I had already been here an hour ago to have it filled, and then a man in a white coat tried to cut in without understanding, to explain to me that there were other patients ahead of me. I am well aware, which is why I was there an hour ago to fill it. I was so embarrassed and frustrated that none of your staff would listen to what I was saying and instead immediately were rude and trying to blame me for their mistake, making me look like a Karen for rightfully expressing frustration. I have been a loyal customer of this Pharmacy for almost 10 years and only have issues with this one staff member. She was rude from the beginning and talked to me like I was an idiot.
Jan 11th, 2023

The best store for everything you need
Jan 10th, 2023