Tall Pines Sign Co.

I will not order from Tall Pines Sign Co. again because of poor customer service. After I put through my order, I did not hear from her in 12 weeks. She did not respond to my emails when I followed up on my order, so I called and left a message. When it was finished and brought it home, it was missing pieces. After going back and forth trying to find a time to pick up the pieces with her, I gave up. She should have offered to mail the pieces to me, since they were small. If you want to contact Tall Pines Sign, do not email - she will never respond. You get quicker response by calling and leaving a message. Though, she doesn't call you back, she sends an email. But you can't respond to that email because she doesn't respond back.
Feb 6th, 2023

I would recommend never ordering from here. Delivery time was stated to be max 12 weeks. I contacted at that point and she hadn't even started making my sign. I followed up weekly for the next few weeks. It was finally ready for pickup a few weeks later. When I picked it up it was nothing like the photo. The quality was extremely poor, the materials subpar and was missing pieces. I contacted her asking for it to be fixed, and sent her photos of all the issues.. She said she would make me a new one. Week after week I followed up and was told excuse after excuse. Then one day she told me it would be ready the following week. I contacted on the date it was supposed to be ready and she had another excuse that didn't even make sense. I eventually got refunded my money 6 months after I initially ordered and paid for my sign.
Sep 2nd, 2022

I ordered a sign June 9 and picked it up August 23. I was told the delivery was 2-3 weeks. The whole 8+ weeks I had to contact them asking the status of my order. I cancelled my order 2x and asked for my money back and both times I was told it was ready. Upon pick up I did not get what was asked for. I paid $169 for and outdoor sign and the workmanship is like it was done in 10minutes. The Loon in the center was supposed to be hand painted. The sign is done on pressed wood so if it got wet, it would swell and fall apart..theres no way I can hang this outside. You can see from the pictures there is no pride in the making of this sign. Very disappointed. Ive asked to return the sign and get my money back. Would not recommend this company. The customer service is awful and they shouldnt be in business! SAVE. YOUR. MONEY.
Aug 10th, 2022

Great quality, very friendly, fantastic designs. Repeat customer!
Jun 3rd, 2022

Jul 27th, 2021